Are you ambitious and great with people? Are you looking for a huge career opportunity that will reward your hard work and dedication with more responsibility and more money? Are you looking for an established company with a great reputation, that is not too big and not too small, giving you room to shine without feeling lost in a giant corporation or dealing with the uncertainties of working with a small boutique company?
Look no further!
We are an established hardwood flooring company seeking a customer service / sales representative for our Santa Ana branch!
We are looking for a customer-service oriented sales representative who has some experience in construction, flooring, or sales. After undergoing training, you will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and generate sales while maintaining high customer satisfaction.
Skills Required:
Positive, customer service-oriented attitude & ability to speak to anyone and maintain conversations
Professional verbal and written communication skills
Excellent organizational and time management skills
Ability to learn and adapt quickly
Exceptional follow through in a fast-paced work environment
Excellent attention to detail
Responsibilities:
Manage in-person visits and working with contractors and end-users to answer product questions and make recommendations
Generate sales leads
Enter sales information into our system and follow up on potential orders
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers and make sales
Looking For:
Someone with experience in flooring or construction.
Someone with sales experience or training.
Fluency in Spanish is a plus
Job Type: Full-time
Pay: $17.00 - $19.00 per hour plus a sales bonus after 6 months
Benefits:
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Sales Bonus after 6 months
8 hour shift
Monday to Friday
Every Other Saturday (7am-12pm)
Experience:
Customer Service: 1 year (Preferred)
Forklift: 1 year (Preferred)
Language: English and Spanish (Preferred)
Work Location: Santa Ana, CA 92705
Work Location: In person