JOB PURPOSE: The Receptionist position manages the front desk on a daily basis while performing a variety of administrative and clerical tasks.
QUALIFICATIONS:
High school degree; additional certification in Office Management is a plus
Proven work experience as a Receptionist, Front Office Representative, Customer Service, or similar role
Bilingual – English/Spanish; excellent proficiency in reading, writing, and speaking
Proficient in Microsoft Office software
Hands-on experience with office equipment
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude; Polite, courteous, and tactful with the public (internal and external)
Must maintain confidentiality at all time
Good health, high moral character, and good attendance record
ROLES AND RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):
Daily: “open the office” – turn on ECA light, open blinds, turn on tv presentation / “close the office” – turn off/close each item
Greet/welcome, assist, or route guests as they arrive at the office
Maintain office security by following safety procedures and controlling access
Answer, screen and forward incoming phone calls
Monitor voicemails and direct as necessary
Ensure reception area is tidy and presentable at all times
Sort and distribute mail/deliveries
Check exterior mailbox every Monday
Manage and replenish office supply inventory. Do your best to minimize cost and waste by limiting access to supplies and
managing the wants vs. needs of all employees
Restock and organize office, bathroom, and kitchen supplies
Prepare FedEx and other mailing labels as needed
Scan and save documents with proper corporate naming structure
Assist in relationships, positive attitude and pleasant work environment with open communication and outstanding customer
service both internally and externally
Efficiency awareness and attitude – “how can I help”, “how can I save someone time”
Lead in maintaining a professional and presentable office atmosphere for visitors, clients, vendors, and employees
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring
opportunities to add value to job accomplishments
Perform other clerical receptionist duties as assigned