We are currently hiring a Receptionist and a Customer Service Representative in the city of Orange.
These positions are Temporary to Hire.
Job Duties are but not limited to:
Receptionist:
Answering and transferring phone calls, emails, and messages
Providing information about products and services to customers, clients and partners
Receiving, sorting and delivering mail
Greeting and directing visitors and making them comfortable
Setting up, updating and cancelling meetings and appointments
Customer Service:
Promptly and professionally answer all incoming calls.
Efficiently quote and assist customers in processing orders as instructed.
Prioritize customer emails and calls, with a focus on daily customer service enhancement.
Timely processing of quotations and orders, including necessary follow-ups or callbacks.
Regularly contact customers, conducting monthly courtesy calls as assigned.
Process online quotations and orders on various platforms ensuring completion by end of day.
Stay informed about company products and ongoing specials.
Collaboratively work with sales and other customer service representatives in handling customer requests/inquiries.
Update and maintain customer database.
Deliver excellent service to all customers.
Support customers in order placement by providing product knowledge.
Assist walk-in customers with orders, payments, and any necessary order modifications.
Learn and understand company internal processes.
Professionally handle and resolve customer issues.
Participate in training new hires upon request.
Manage open sales orders, transfers, RMAs, and deliveries, including customer callbacks for order confirmation or updates.
Strive to meet daily productivity goals including 80 daily calls, 100 daily documents, a 50% conversion rate, and low return rates.
Perform all required monthly courtesy calls and conduct customer satisfaction surveys.
Complete additional tasks and responsibilities as assigned.
Qualifications:
High school diploma required.
Bilingual ability in Spanish and English is an advantage.
Proficient with Microsoft Office suite.
Strong written and typing skills.
For consideration, please reply to this post with your resume.