Job description:
A Sales Coordinator Assistant, also known as a Sales Assistant, plays a crucial role in supporting sales efforts by assisting with lead generation, follow-up, and data analysis to improve sales performance. They also manage client relationships, handle administrative tasks, and ensure the sales team has the necessary resources.
Key Responsibilities:
- Lead Generation and Follow-up: Assisting with identifying and following up on sales leads to generate new business.
- Data Analysis: Analyzing customer behavior and feedback to identify trends and inform sales strategies.
- Client Relationship Management: Managing client interactions, providing support, and resolving issues to maintain client satisfaction.
- Administrative Tasks: Maintaining sales records, organizing schedules, and preparing reports or presentations. Assist with composing emails, replying to email on behalf of management.
- Resource Management: Ensuring the sales team has the necessary resources and information to effectively sell products or services.
Specific Tasks:
- Assist with client relations, answering inquiries, and handling service requests.
- Managing client relationships, ensuring client satisfaction, and monitoring service delivery.
- Writing sales reports, verifying customer orders, and keeping organized sales records.
- Assisting with marketing and developing creative strategies to attract customers (including but not limited to social media and e-commerce).
- Acting as a “back-up” receptionist for the sales team and providing excellent customer service.
- Monitoring incoming calls and emails, prioritizing issues, and responding to requests.
- Preparing and collating data, analyzing customer feedback, and preparing sales reports.
- Assist the Orders Department with entering purchase orders.
Skills Required:
- Computer Savvy
- Typing Skills (minimum of 50 WPM)
- Keyboard shortcut knowledge
- Minimum of intermediate level of Microsoft Word, Excel, and Powerpoint
- Adobe Photoshop and/or Illustrator skills a plus.
- Strong communication skills (verbal and written).
- Organizational skills.
- Data analysis and problem-solving skills.
- Time management skills.