Job Details

ID #54253362
Estado California
Ciudad Orange county
Full-time
Salario USD TBD TBD
Fuente California
Showed 2025-07-31
Fecha 2025-07-31
Fecha tope 2025-09-29
Categoría Alimentos/bebidas/hospitalidad
Crear un currículum vítae
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Front Office Agent

California, Orange county 00000 Orange county USA
Aplica ya

RENAISSANCE CLUBSPORT

Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover engaging ambassador to join the Front Office team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 6,000 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Bistro, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25-yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park.

FRONT OFFICE AGENT

MISSION

To create great first and last impressions for hotel guests. Be aggressively hospitable to guests as they check in and check out of the hotel, and use names at every opportunity. To greet and register guests; assign rooms, issue room keys, and provide directions to rooms. In the absence of the Concierge, serve as a resource for all hotel guests for information on hotel and club features, services, programs and fees, as well as local attractions, dining, entertainment, sports and cultural activities. To assist guests with safe deposit box usage. To compute guest bills and collect payment.

REPORTS TO

Front Office Manager

DRIVERS OF SUCCESS

Personable, Friendly Demeanor

Customer Service Obsession

Team Player, Leadership Skills

Professionalism, Responsibility

Enthusiasm, Achievement Orientation

Communication Skills

PRIMARY RESPONSIBILITIES

Enthusiastically greet and check in hotel guests as they arrive; smile and use names often

Assign rooms to guests and issue room keys

Provide directions to room, either directly to guest, or as escort instructions to DTS Attendant

Keep records of room availability and guests’ accounts

Be able to make, confirm and cancel reservations for guests

Be able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts

Be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests’ questions and to market all RCS services to guests

Be knowledgeable of all Concierge information resources, including where and how to access them, and be able to provide concierge-type services to hotel guests when the Concierge is not on duty

Assist hotel guests and club members in using the Business Center’s computers, printers, copier, and fax machine; check the room frequently to deter vandalism or theft

Date-stamp, sort and rack incoming mail and fax messages, as needed

Compute guest bills and collect payment upon check-out

Answer incoming telephone calls when calls are forwarded to the hotel Front Desk; transfer calls professionally and efficiently; take accurate messages as needed

Control the safe deposit box room and system; assist guests with signing in and signing out safety deposit box items

Ensure that all RCS operational policies for the Front Desk, Business Center and DTS are followed

Be highly security and safety-conscious; report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director of Security Officer

Assist with administrative duties as requested

Other responsibilities or projects assigned by the Front Office Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

Able to write, speak clearly, read, hear and see

Standing for duration of work shift

Computer/keyboard operations

Cash register operation

Bending and light lifting (up to 30 lbs.)

Light telephone work

BENEFITS

Health Benefits (Medical, Dental, Vision, HSA and FSA), 401(k) Plan, Sports Club Membership, Marriott Associate Room Rate Discount and more

APPLY ONLINE

Career Website: www.renaissanceclubsport.com/careers

Discover This Way! - Renaissance ClubSport Aliso Viejo Laguna Beach

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