About Little Billy’s:
Little Billy’s is an upscale counter-serve take on the modern day diner, focused on breakfast and lunch specializing in wholesale but indulgent brunch items with signature griddle and pastry selections. Little Billy’s expects to show Newport Beach they are best in class in the breakfast, brunch and lunch category.
Billy’s Cafe has a mission to create extraordinary experiences and a sense of community for our guests while positively contributing to the social and economic fabric of the community.
We are searching now for the following team members, who share the same intentions in hospitality, who want to be empowered and grow professionally while having fun in the process!
FOH TM (Front of House Team Member):
Our FOH TM will be the first to greet customers and interact with humbleness, generosity and care. This is a role that will combine cashier, expediting and bussing. Here are the duties broken down:
Cashier: The Cashier will greet all customers as they arrive and prepare to ensure guest satisfaction and experience as bulleted below.
Cashier List of Day to Day Responsibilities and Expectations:
● Provides a pleasant and efficient customer-focused experience.
● Registers meal orders on a cash register or inputs orders on a computerized device via a point of sale (POS) platform by scanning items, and itemizing and totaling customer purchases.
● Resolves customer issues and answers questions about offerings and purchasing processes.
● Processes return transactions.
● Contributes to inventory management.
● Enters price changes into POS platform.
● Collects payments by accepting cash, checks, or charge payments and makes change for customers.
● Verifies credit acceptance and operates credit card authorization systems.
● Balances the cash drawer by counting cash at the beginning and end of work shifts by following checkout procedures.
● Provides pricing information to customers.
● Maintains a clean and orderly workstation.
● Handles To-Go orders over the phone and inputs into the system
Expeditor: The team member will check for ticket times in a timely manner to ensure food gets to customer quickly.
Expeditor List of Responsibilities and Expectations:
● Communicate orders and information between the front of house and back of house
● Ensure food is ready in timely manner or to communicate otherwise to cashier if there are issues in the kitchen that could affect the customer experience.
● Time stamping incoming orders to ensure timeliness
● Make sure food is correctly positioned and beautifully presented per the company standard before arriving to the guest
● Restocks all plates, glassware and smallwares as needed
● Transfer important information to the correct person should a guest need something.
● Ensure the kitchen area is maintained as a clean, safe and sanitary area.
● Package delivery and togo items properly
● Support cashier if they are working with a customer when phone rings, if customer needs something, etc.
Bussing: The team member will ensure a clean environment for guests
Busser List of Responsibilities and Expectations:
● Clean tables as they become available
● Communicate with the correct department if customer needs something from the kitchen, etc.
● Ensure restrooms are clean and stocked
● Ensure the floors remain clean and food/miscellaneous items are picked up, cleaned off the floor
● Set up coffee station and make sure it is stocked throughout the day.
● Greet customers as they sit and depart with a genuine generosity.
Qualifications/Skills for FOH TM:
Required:
● Two years minimum experience in a cafe or restaurant
● Basic math skills
● Strong work ethic and willingness to learn.
● Interpersonal skills, including complaint and conflict resolution
● Excellent communication skills with guests and team members
● Multi-tasking abilities
● Understand health, sanitation and safety in the restaurant environment
● Attention to detail.
● Ability to work in a fast-paced high-volume work environment.
● Ability to work together and support others in a team environment.
● Cash-handling experience
● Friendly, positive and can-do attitude for yourself and others
● Have the ability to lift and carry 35-50 lbs on a regular basis
● Able to work flexible hours, including evenings and weekends
● Must be 18 years old or older
Preferred:
● Food Handler’s Card, Tips Certifications are a plus
Benefits:
● Competitive wages
● Opportunities for advancement
● Employee meal discounts
● Ability to become a lead team member and assist in trainings in new cafe openings
How to Apply:
If you are a dedicated and talented team member and looking to join a dynamic hospitality-driven team who like to have fun while working, we encourage you to apply with us! Please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!
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