- Design, configure, and maintain Cisco Unified Communications (CUCM, Unity Connection, Jabber, Webex) solutions, managing call routing, dial plans, and endpoints.
- Administer Cisco UC infrastructure and troubleshoot voice, video, conferencing, and messaging tools, ensuring optimal performance and reliability.
- Develop, implement, and manage Cisco UCCE and Webex Contact Center solutions, including call flows, IVR applications, advanced call routing, and integrations with business systems,
APIs, and CRMs.
- Deploy and customize Cisco CVP applications, creating self-service solutions, IVR scripts, and data-driven workflows.
- Manage IPTV and video delivery systems, including MPEG formats, CDN, encryption technologies, and video processing platforms on Linux, Unix, and Windows.
- Design and implement secure network architectures, configure VPNs and firewalls, and ensure redundancy and compliance with security best practices.
- Collaborate with teams, vendors, and stakeholders to support deployments, integrations, and ongoing system enhancements.
- Provide detailed documentation of configurations, workflows, troubleshooting guides, and system updates to maintain operational excellence.
Special Skills, License/Certification
- Cisco Certified Internetwork Expert (CCIE) Collaboration
- Cisco Certified Design Specialist (CCDS)
- Cisco Certified Specialist - Security Core (CCS-Score)
- Cisco Webex Contact Center Expert (CWCCE)