We are seeking a dedicated and professional Customer Experience Manager to join our appliance repair business. The ideal candidate will be responsible for managing all customer interactions, including taking calls, setting up appointments, and following up with customers via phone, email, and messages. This role is crucial in ensuring our customers receive exceptional service and support throughout their entire experience with us.
Key Responsibilities:
- Handle incoming customer calls and inquiries.
- Schedule and coordinate appointments for repair services.
- Follow up with customers to confirm appointments and gather feedback.
- Communicate with customers via email and messaging platforms.
- Maintain accurate records of customer interactions and appointments.
- Resolve customer issues and concerns promptly and effectively.
- Collaborate with the repair team to ensure seamless service delivery.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong organizational and time management abilities.
- Proficiency in using customer management software.
- Ability to multitask and handle high-stress situations.
- Previous experience in customer service or a related field is preferred.
Compensation:
Competitive salary based on experience.
Performance-based bonuses.
Opportunities for career advancement within the company.