We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.Position Summary & LocationThe Customer Care Specialist supports customers by providing exemplary order entry support. Responsibilities include but are not limited to order entry, medium to large order management, intake of all customer inquiries, and resolution of any small tasks, regardless of domain. The Customer Care Specialist continually seeks opportunities to exceed customer requirements and expectations.This position works on-site in Oceanside, CA.Primary Responsibilities Include
Efficiently manages orders and proactively follows orders from entry to delivery to ensure a positive customer experience. Any problems that occur within that order are taken care of with a sense of urgency to satisfy the customer to the fullest.
Provides excellent customer service and effectively demonstrates written and verbal communication skills to facilitate clear information. Uses organizational skills and time management. Effectively prioritizes and maintains follow-up of orders.
Receives customer purchase orders (PO) and works with customers or internal quoting team to clarify material, pricing, or other information prior to entry, if needed. Entry of customer purchase orders (PO) into Acuity order management system.
Responds to emails and/or phone calls consistently within 4 hours to provide the customer with the most accurate and up to date information.
Supports medium- and large- level order/project management after entry through activation.
Provides internal and external crossover support when requested.
Coordinates shipping internally and externally to meet customer needs.
Develops and demonstrates a basic understanding of the order fulfillment cycle, such as product and services knowledge, lead time management, business system logic (orders, manufacturing, inventory and shipment) and the relationship within the customer ecosystem.
Qualifications
1 to 3 years of customer service experience including proficiency in email communication and virtual collaboration platforms.
Excellent communication skills, written and verbal, to provide clear and concise information to the customer.
Ability to work both independently and as a team player who can contribute to an inclusive environment.
Organizational and time management skills, plus a strong attention to details.
Analytical and problem-solving skills to identify critical situations and respond to them in a timely manner.
Use keen judgment to select solutions and reach critical decisions in collaboration with team members.
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf) for more information.Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.E-Verify Participation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)e-verify.goveeoc.gov (https://www.eeoc.gov/employees-job-applicants)The range for this position is $34,800.00 to $62,600.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.