Job Summary:Develops, designs, and executes community relations activities, recommends and manages stakeholders/vendors for these activities, and designs program evaluations for ensuring future success. Identifies, manages, and nurtures relationships, and negotiates and strategizes with stakeholders to oversee community relations activities and create and/or strengthen visibility, and ensures completion of asset execution and brand alignment tasks. Implements and assists in developing strategic plans and initiatives, leads on-going strategic efforts to maintain impact and effectiveness, and develops proactive policies and processes for addressing future community needs, brand/reputation management, and strategic vision. Aligns sponsorships with business needs, negotiates with sponsorship partners on deliverables and their fulfillment, maintains appropriate event and/or program budgets, and coordinates with internal stakeholders to ensure sponsorship participation/activation.Essential Responsibilities:
Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
Seeks to understand and address community needs by: identifying trends in research and information related to community concerns, issues, and expectations to support the intersection of both community and business operational need; and reviewing and conducting analyses of community health data and/or information to identify opportunities to add value in collaboration with Community Health and Operations partners.
Promotes employee and community engagement in alignment with business strategy by: implementing, and assisting in developing, comprehensive plans and initiatives; leading on-going strategic efforts to maintain impact and effectiveness; and developing proactive policies and processes to address future community need, community partnerships or community presence, employee engagement, brand/reputation management and strategic vision.
Supports critical community relationships by: managing relationships with, and strategizing with stakeholders from community organizations to oversee community relations activities (e.g., events, investments, sponsorships), and ensuring completion of tasks to ensure asset execution and alignment with brand; identifying, nurturing relationships with, and negotiating with internal and external stakeholders to create and/or strengthen influence and visibility in the community; and serving on multiple community and other local task forces, committees, and planning groups, and synthesizing and reporting on work and alignment of business imperatives with these groups for KP leadership.
Serves as an educational and informational resource to others, internally and externally, by: developing educational materials and responding to inquiries from community members and leaders with information and educational materials; and acting as a consultant to internal departments on community health care and/or community relations process and policy.
Contributes to successful internal and external community programming by: developing and/or managing projects, initiatives, and programs that support business objectives and community relations; conceiving, designing, and/or executing employee engagement activities, community initiatives, and special events aligned with operational and business priorities and community engagement strategy; recommending and managing internal/external stakeholders and vendors to execute employee engagement and other internal activities, community initiatives, and events; and designing program evaluations and utilizing outcome metrics and feedback to improve performance of projects, initiatives, events, and their respective impacts, synthesizing and reporting on overall findings to leadership.
Supports various sponsorship program activities by: identifying and aligning sponsorships with business needs and objectives; negotiating with sponsorship partners on deliverables that align with KP business needs, managing timely processing and fulfillment of said the deliverables, and maintaining appropriate event and/or program budgets; managing relationships with Legal and Compliance to ensure sponsorship is compliant with KP policies and practices; and coordinating with internal stakeholders (e.g., Sales & Account Management, KP Community Benefit) to ensure sponsorship participation and activation.
Minimum Qualifications:
Minimum three (3) years of experience in a leadership role with or without direct reports.
Minimum four (4) years of experience in community and external affairs or a directly related field.
Bachelors degree in Public Health, Public Administration, Sociology, Marketing, Business, Communications, Community Relations, Political Science, Public Relations, or related field AND minimum eight (8) years of experience in community relations, community outreach, public relations, health care or public policy, nonprofit administration, or a directly related field OR Minimum eleven (11) years of experience in community relations, community outreach, public relations, health care or public policy, nonprofit administration, or a directly related field.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Event Planning; Written Communication; Creativity; Acts with Compassion; Allyship; Advising and Managing Partners; Company Representation; Conflict Resolution; Consulting; Intercultural Skills; Interpersonal Skills; Managing Diverse Relationships; Relationship Building; Vendor Management; Program Development; Project Management; Community Engagement; Service Focus; Adaptability; Presentation Skills; Negotiation; Business Value Communication; Leadership Communications; Corporate Partnerships; Big-Picture Thinking; Embracing Challenges
COMPANY: KAISERTITLE: Community Relations Consultant VLOCATION: Oakland, CaliforniaREQNUMBER: 1283917External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.