OverviewSHIFT: 4PM - 12:30AMPay: $20.00 Per HourThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.You may be eligible to participate in a Company incentive or bonus program.ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com) (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)SHIFT: 4PM - 12:30AMPOSITION RESPONSIBILITIESAssure that the supplies to budget goals are achieved for each specific job during each quarterWill manage a staff of 20 - 25Achieve operational performance and functional service activities.· Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.· Monitor and maintain appropriate staffing levels.· Ensure that future schedules are complete (days off, vacations, etc.)· Ensure all call offs are covered.· Accommodate increased / decreased client staffing requests.· Manage employee lunches and breaks.· Manage the No-Fault Attendance Policy· Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.· Manage daily schedules.· Maintain daily shift report for managers.· Perform basic administrative and payroll functions (if applicable).· Maintain communication with Duty Managers to maintain optimum staffing levels.· Effectively coach, counsel and discipline employees.· Conduct service audits.· Responsible for the movement of personnel between checkpoints· Work with Safety Quality Manager to ensure the safety and security of the operation.· Set positive, professional example for workforce.· Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.Perform other duties as assigned or requested.
KNOWLEDGE, SKILLS & ABILITIES
Two plus years of supervisory experience and managing employees.
Two years of passenger services or customer service experience is preferred.
Knowledge of Microsoft Office including word, excel, outlook and powerpoint.
Good communication skills both written and verbal.
REQNUMBER: 98050All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.