OverviewBanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.Job SummaryResponsible for providing exceptional service by handling the customers’ financial needs in an efficient, friendly, and professional manner while opening new accounts, conducting needs assessment, and servicing transactions. Adapt to the needs of the branch and focus on promotional activities and enhancing the customer experience by deepening and retaining relationships and recognizing opportunities. Work on assignments that are more complex and function as team leaders when required. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.Responsibilities
Supports the Bank’s philosophy of Building Excellence and provides excellent customer service.
Profiles customers while opening or servicing deposit accounts to determine needs.
Responsible for the overall branch customer experience assisting clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances and loan payments, cashing savings bonds and any other customer transaction as needed.
Processes all types of new account transactions; cross-sells the Bank’s products and services; strives to meet or exceed sales goals; possible Notary.
Accepts secured and unsecured consumer loan and personal lines of credit applications and able to open all types of consumer and business deposit products and related services.
Responsible for responding to customer inquiries, resolving issues, and recognizing cross sales opportunities. Educate customers on alternative channels that provide service.
Performs daily check scanning, vault settlement, ATM settlement, night drop deposits, and assists with opening/closing branch procedures as necessary.
Achieves all individual/branch goals as assigned which may include deposit, loan and portfolio growth goals; revenue & risk management targets.
Multitask among multifaceted job roles to address all service or transaction needs, including cash transactions and opening basic accounts.
Maintains a comprehensive knowledge of all retail products and services.
Provides mentoring and training to other staff members.
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
Performs other duties and projects as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.Qualifications
Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
Relationship building, collaboration and teamwork.
Intermediate experience, knowledge and training in all operational activities and terminology.
Exceptional oral, written and interpersonal communication skills.
Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers.
Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment.
Must be able to meet deadlines and pressure to attain banking center sales while delivering an excellent customer experience.
Ability to work with little to no supervision while performing duties.
Ability to work accurately with close attention to detail.
Ability to maintain confidentiality of sensitive information.
Ability to remain flexible in order to adapt to changes in the work environment.
Ability to work with general supervision while performing duties.
Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
High School Diploma or equivalent required. Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and general banking skills.
Bachelor’s degree preferred.
3+ years of retail banking experience in a financial services industry.
1 year experience explaining credit products and accepting/closing loan applications.
Salary Range: $50,000.00-$65,000.00; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.Share job with a friend Refer a FriendJob Locations US-CA-Newport BeachID 2024-3771Category Branch Administration/Customer ServiceType Regular Full-TimeEqual Opportunity EmployerPacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.