Lighting Customer Support

Description:MUST HAVE EXPERIENCE IN LIGHTING- ONLY ACCEPTING APPLICANTS WITH LIGHTING EXPERIENCE a commercial lighting company seeking a Customer Service Specialist to our Customer Service Department, where they will be developing new and nurturing long time relationships with territory reps, agencies, customers, and inside staff. In addition, you will be order processing simple to very complex orders and communicating via phone/email. Lastly, ensuring that all duties and tasks are completed in an accurate and timely manner. Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following: Ensure our customers receive excellent customer service. Process orders, provide product availability and order status (ESD) via phone and email. Provide tracking information and issue Returned Material Authorizations (RMA). Assist customers with all post sales inquiries and questions, in a timely manner. Perform other related duties as assigned.Skills:Customer service, Call center, Microsoft office, order entry Excellent written and verbal communication skills. Strong team player that is highly motivated and can work independently, detailed oriented, organized and efficient. Excellent technical capabilities to include MS Office (Word and Excel). Ability to handle multiple tasks in a fast-paced environment. Willingness to learn new product information and seize opportunities to expand your job knowledge. Strong Customer Service experience. Minimum of 3 years’ experience is preferred. Knowledge of NetSuite software is a PLUS!About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.