Key Responsibilities
Guest Experience & Client RelationsServe as primary point of contact for all group and event-related spa bookings, with utmost professionalism and poise.Work with group planners, event organizers, and Notable Guests to understand their vision and curate tailored spa experiences aligned with their preferences and expectations.Participate in all site tours of Halehouse to support planning of wellbeing programming.  Provide polished, proactive communication via phone, email, & in person throughout  pre-arrival, in-house, and post-visit phases.Scheduling & Operational ExcellenceStrategically coordinate all treatment and service scheduling for groups, ensuring efficient therapist utilization while maintaining the spa’s standards.Collaborate with Halehouse team to anticipate staffing needs and optimize timing, flow, and treatment room assignments.Generate custom itineraries and amenity access schedules that integrate seamlessly with resort activities, culinary programs, and group agendas.Event & Amenity CoordinationSupport the preparation and delivery of  welcome amenities, gifts, etc. as requested by Director of WellbeingSupport on-the-ground coordination during group arrival days, ensuring smooth check-ins, warm welcomes, and personalized touches that exceed expectations.Attend pre-cons for group on-site pre-arrival as needed. Collaborate with Fitness Manager to execute wellbeing experiences (i.e., private/group fitness classes, sound baths, wellness activations programmed by Halehouse team).Administrative & Financial AccountabilityAccurately track group bookings, associated treatments, and package inclusions for billing/reporting purposes.Coordinate pre-payment and invoicing in collaboration with Finance and Events teams.Ensure daily collection & reporting of day group guests’ billing.Maintain organized documentation of group requests, preferences, changes, and service feedback to support continuous improvementGeneral Administrative TasksBe familiar with all resort services/features and local attractions/activities to respond accurately on behalf of Sales/Event managers. Assist with presentations/collateral needs on behalf of Halehouse as needed.Answer incoming spa reservations calls in order to support leisure guest activity.Other Assist front of house operations as needed (i.e.: arrivals/checkouts,tours) Help develop and train incoming team members. Assist other departments in search of group-related information.Attend required resort training sessions.Participate in and support resort and company efforts towards sustainability and environmental initiatives of the Auberge brand.  Perform other duties as directed, developed or assigned.The pay rate for this position is $25.00 per hour.