Assistant Manager, Events & Hospitality

Event ManagementServe as the primary contact post-booking, managing all aspects of planning, execution, on-site management, and post-event follow-upDevelop event timelines, budgets, and staffing schedules to ensure seamless operationsLead client planning meetings, tailoring experiences to expectations and operational feasibilityCoordinate with vendors, caterers, and internal teams (Culinary, Facilities, AV, Front-of-House) to ensure all materials and services are in placeManage day-of execution, guest relations, and issue resolutionDirect event breakdown, reporting, and post-event feedback collectionPartner with the Hospitality Sales Manager on client satisfaction insights, operational challenges, and pricing feasibility for future events salesTrack on-time performance, on-budget delivery rates, staff and vendor performance and repeat bookingsTasting Room LeadershipProvide on-the-floor leadership, ensuring smooth daily operations and elevated guest experiencesTrain, coach, and develop staff to achieve service and sales goalsSupervise tasting room staff, delegate responsibilities and maintain operational flowMonitor progress goals and provide reports to senior leadershipPartner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menuAddress and resolve guest concerns with professionalism and sound judgmentEnforce Standard Operating Procedures (SOPs) and compliance with safety and quality standardsFoster and facilitate effective communication across all departments, including Hospitality, Marketing, Wine Society, Accounting, Production, and Housekeeping