Vacancy caducado!
Location: Mountain View, CA Description: Role: Program Manager IIILocation: Mountain View, CA
Mode: HybridDuration: 12+ monthsThis job will have the following responsibilities:- Partner with Tier 2 / Tier 3 agents on customer escalations and closing the loop with stakeholders. Ensuring SL/ TAT adherence.
- Triage bugs. Find opportunities and setup processes to address the gaps
- Review customer support performance on partner programs and share insights
- Ensure agent communications are updated with proper process and instructions
- 5+ years of experience
- Bachelor's Degree
- Strong written and oral communication skills
- Data visualization, storytelling, & presentation/slide-building skills
- Strong data navigation, mining, and comprehension skills
- Ability to analyze research or performance data, develop insights, and apply those insights to optimize product strategies
- Stakeholder management skills
- Proven ability to manage multiple time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance and high attention to detail in a high-paced environment
- Familiarity with google docs, spreadsheets, and slides
Vacancy caducado!