The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
-Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
-Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
-Assist with Staff Management and provide backup support to Club Manager as needed.
-Assist in scheduling and supervising staff.
-Member service oversight - Ensuring staff is providing a superior customer experience at all times.
-Assist in resolving or escalating employee issues or concerns.
-Involved in all front desk related activities including:
-Answer phones in a friendly manner and assist callers with a variety of questions.
-Check members into the system.
-New member sign-up.
-Make prospective members on tours.
-Facilitate all member requests, issues and questions.
-Assist in overseeing cleanliness and maintenance of facility.
-Assist in ordering of supplies using specific budget based on club requirements.
-Assist in tracking statistics and reports (weekly, monthly, and annually).
-Backup support for any employee who is absent.
Qualifications/Requirements
-Bilingual (English and Spanish) strongly preferred.
-Superior customer service skills, preferably in the fitness industry.
-Solid supervisory, diplomacy and listening skills.
-Basic computer proficiency (Microsoft Suite).
-Hard working, enthusiastic and energetic!
-Strong problem resolution skills.
-Must be 18 year of age or older.
Physical Demands
-Continual standing and walking during shift.
-Continual talking in person or on the phone during shift.
-Will occasionally encounter toxic chemicals during shift.
Schedule
-Sat-Sun: 6 AM - 2 PM
-Mon-Wed: 3 PM - 11 PM