Customer Service Representative
Spanish-English Translator
Salary: $19.23 – $26.92 (Hourly, Non-exempt)
Posting Date: April 5, 2024
Excellent benefits
Filing Deadline: April 26, 2024
JOB SUMMARY
Administers routine customer service function; provides community relations outreach and support to MST customers and
stakeholders.
ESSENTIAL FUNCTIONS
Provides transit information via phone, internet, person-to-person, TDD Machine and relay calls. Sells bus passes/ticket books,
processes balances and audits credit card and cash transactions. Processes the incoming and outgoing mail and delivery of
interoffice mail. Provides bi-lingual (Spanish/English) translation services for incoming customer service calls, public hearings, MST
board meetings, and others as needed. Provides bi-lingual (Spanish/English) translation service on request for other departments
with correspondence or public information items. Translates (Spanish/English) MST public information or media information.
Receives and maintains records on lost and found items. Records customer compliments and complaints and routes them to the
appropriate MST staff member. Processes Courtesy Cards for disabled customers and seniors. Provides information to customers
about submitting RIDES applications. Provides staffing at special events and community outreach programs on evenings and
weekends, as needed. Provides assistance with processing and printing MST-issued identification cards for mobility programs.
Performs other related duties as assigned.
KNOWLEDGE
Transit service, fares, routes, and schedules; MST policies and procedures; safety procedures; office practices and procedures;
proper telephone etiquette; proper grammar.
SKILLS
Interpersonal communications; effectively communicating in situations requiring tact and poise; intermediate computer
applications; ability to perform all required duties of CSR; bilingual oral and written English/Spanish required.
ABILITY
Establish and maintain quality standards; proofread; write clearly and concisely; use office programs (Word, Excel, Access) and
keyboard at 40 words per minute; establish and maintain cooperative working relationships.
MINIMUM QUALIFICATIONS & REQUIREMENTS
Education and experience equivalent to completion of high school and a minimum of two years customer service experience and/or
any combination of education and experience which provides the desired knowledge, skills, and abilities. Must have had previous
experience in an office environment, office practices, procedures; Cash handling experience. May occasionally work extended hours
or hours outside of the regular schedule to include some weekends and holidays. Good driving record; possess valid California
driver's license at the time of application; In accordance with the Immigration Reform and Control Act of 1986, must be prepared to
offer documents to support employment eligibility. Proof of Covid vaccination is required.
FILING
The minimum qualifications as stated in this job announcement represent only the basic requirements of the position. Meeting the
minimum qualifications does not guarantee that a candidate will be invited to participate in other segments of the selection process.
Applications received after the deadline may be reviewed and kept on file for up to six months for future consideration.
Applications may be obtained from our Administrative Offices, 19 Upper Ragsdale Drive, Suite 200, Monterey, the Salinas Transit
Center, 110 Salinas Street, Salinas, the Marina Transit Exchange, 280 Reservation Road, Marina, CA: or by visiting MST online at
http://www.mst.org. A Department of Motor Vehicle (DMV) printout, Form K-4, dated within 30 days, must be submitted with the
completed application. Resumes will not be accepted in lieu of a completed application. Applicants who have resided in California
less than five (5) years must obtain a copy of their driving record from their previous state of residence. Applications received
without the appropriate DMV printout will not be considered. SUBMIT COMPLETED APPLICATIONS TO: Monterey-Salinas Transit,
Attn. Human Resources, 19 Upper Ragsdale Drive, Suite 200, Monterey, CA 93940.
ADA
Candidates who qualify under protection of the Americans with Disabilities Act and require a reasonable accommodation for
applicant testing and/or examination, should notify the MST Human Resources at least one week prior to being scheduled for
assessment.
Monterey-Salinas Transit values diversity in the workplace and is an Equal Opportunity Employer