We are seeking a friendly, organized hotel Front Desk Agent to join our small boutique hotel in downtown Carmel by-the-Sea. In this position, you will welcome regular and new guests to our hotel. Assist guests with room reservations by telephone or in person. Attend to guests’ needs and questions. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction. They will present an excellent image of our hotel that will leave a lasting impression.
Prior hotel experience is required, If you are interested in joining our team, which includes our resident cat Gatsby, please send us an email with your resume.
REQUIREMENTS
Must have experience in a Hotel Front Desk Position
Must have an open flexible schedule that will include weekends, evenings and holidays
Must maintain regular attendance of weekly scheduled shifts, which will vary according to the needs of the hotel
Must maintain high standards of personal appearance and grooming
Must possess excellent communication skills
Must possess strong leadership and organizational skill
Must be effective in handling problems
Must have a good eye in anticipating, preventing, and solving problems as necessary
Must have a passion for creating an exceptional experience for all guests
RESPONSIBILITIES
Welcome every guest with a smile, and a friendly verbal greeting, using the guest’s name when possible
Register guests and enter registration information into computer
Complete check-out process, print bill and answer any questions about charges
Answers reservation calls and responds to email requests
Maintain complete knowledge at all times of:
All hotel services, and hours of operation
All room types, layout, décor, and location
All room rates, special promotions
Answer inquiries about hotel services, in person, over the phone and email in a timely manner
Maintain a neat and presentable front desk area
Resolve guest concerns in a timely manner
Complete all items as listed on shift checklists
Clean the work area at the end of the shift, ensuring all items are left in an orderly fashion
Perform other duties as requested by management