INTERESTED CANDIDATES MUST SUBMIT UPDATED RESUME TO BE CONTACTED.
Certifix Live Scan and PostScan Mail are leading providers of digital fingerprinting and virtual mailbox services across the U.S. At our Monterey office, we’re offering a unique hybrid role that supports both our biometric fingerprinting operations and our secure mail processing services.
We are looking for a dependable and detail-oriented Fingerprinting & Mail Services Specialist to join our team. This individual will play a critical role in supporting customers who need background checks and mail handling services in a professional, secure environment.
Office address: 140 West Franklin St., Monterey, CA 93940
Employment is contingent on obtaining CA DOJ Finger Rolling Certification
Fingerprinting Duties (Live Scan & Ink Card):
Perform electronic fingerprint scans using our Live Scan system.
Collect and verify identification documents from applicants.
Provide ink fingerprinting services (FD-258 cards) as needed.
Ensure fingerprinting submissions are accurate and complete.
Maintain confidentiality and comply with DOJ/FBI privacy and security guidelines.
Mail Services & Processing:
Receive and sort incoming mail and packages.
Scan mail items into our virtual mailbox platform.
Process customer requests: open & scan, forward, shred, recycle, etc.
Assist with outbound shipping via USPS, FedEx, or UPS.
Monitor inventory of envelopes, labels, and shipping supplies.
Customer Service:
Greet and assist walk-in customers.
Answer questions about fingerprinting and mailbox services.
Schedule appointments and handle payment transactions.
Maintain a professional and welcoming office environment.
Qualifications
High school diploma or equivalent.
Excellent communication and organizational skills.
Basic computer proficiency and comfort using online tools.
Strong attention to detail, especially with handling sensitive data.
Ability to work independently and manage multiple responsibilities.
Prior experience in customer service, shipping/mailroom, or biometric collection is a plus.
What We Offer
Competitive hourly pay.
On-the-job training and DOJ certification support.
Opportunities for growth within the company.
A professional yet friendly work environment.
Flexible scheduling for part-time candidates.
Bilingual (English/Spanish) is a plus, but not required.
Must be eligible to pass a background check and DOJ certification process.
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Shift: Monday-Friday; 9:00am-5:30pm
Work Location: In person REQUIRED