Salary: $55,140-$77,197
Benefits: Excellent benefits
Filing Deadline: 10/11/2024
JOB SUMMARY
Accurately and efficiently schedules personnel and equipment; controls and monitors operations using voice and data communications.
ESSENTIAL FUNCTIONS
Oversees and manages transit system operations using the Advanced Communications System; manages transit communications, radio calls, telephone calls, and messaging systems; responsible for initiating corrective action to maintain transit schedules and verifying vehicle and system status; coordinates emergency/incident responses; prepares dispatch sheets for Coach Operators and assigns appropriate buses; administers the Coach Operators reporting process and ensures personnel is scheduled in accordance with the collective bargaining agreement (CBA); reviews and audits daily dispatch sheets for payroll; advises and assists Coach Operators with transfer connections, traffic and route detours; verifies Coach Operator preparedness; processes Coach Operator personal leave requests and other driver-related documents; maintains bulletin board; compiles data for reports; answers phones; and serves as primary contact with Coach Operators.
KNOWLEDGE & ABILITY
Knowledge of transit operations, schedules, and routes; MST policies and procedures; provisions of labor agreement; safety principles; training techniques; incident command system principles; federal and state safety regulations; emergency response. Knowledge of policies and procedures related to dispatching vehicles and operators; knowledge of forms, records and documents related to dispatching; provisions of the labor agreement which affect the operating division; and vehicle operating schedules Demonstrate proficiency using voice and data communications; troubleshoot and help to solve operations-related problems using the communications system; provide assistance with a calm, measured disposition during difficult situations; direct a timely and appropriate response for operational/customer problems; coordinate emergency/incident responses; multi-task, operating in dynamic and fast-changing work situations; provide support to Operations Department staff; accurately schedule personnel to ensure coverage of shifts and routes in accordance with collective bargaining agreements, MST policies, and procedures; obtain and maintain an active California Class C driver’s license; read maps and provide direction on vehicle routing; write clearly and concisely; sit and use communications equipment for extended periods of time; demonstrate strong interpersonal skills and be a team-oriented worker; use word processing, spreadsheet, and database programs; establish and maintain cooperative working relationships.
SKILLS
Operating radio communications equipment; operating transit equipment and vehicles; use of Microsoft Windows-based operating system and programs, including word processing, spreadsheet, and proprietary programs; proper telephone and radio communications etiquette; technical writing and reporting, effectively communicating in situations requiring tact and poise; establishing, promoting, and delivering excellent customer service.
MINIMUM QUALIFICATIONS & REQUIREMENTS
Education and experience equivalent to a minimum of one year of public transit experience, transportation-related experience, detail-oriented office administrative work; or completion of two years of accredited college-level courses; or any equivalent combination of education and experience which provides the desired knowledge, skills, and abilities. Maintain an active California Class C driver’s license. This position requires the performance of safety-sensitive functions. Poof of Covid vaccination is required.
FILING
The minimum qualifications as stated in this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other segments of the selection process. Applications may be obtained from our Administrative Offices, 19 Upper Ragsdale Drive, Suite 200, Monterey; Salinas Transit Center, 110 Salinas Street, Salinas; by calling the Job Hotline, (831) 393-8188; or by visiting MST online at http://www.mst.org.
SUBMIT COMPLETED APPLICATIONS TO: Monterey-Salinas Transit District, Attn. Human Resources, 19 Upper Ragsdale Drive, Suite 200, Monterey, CA 93940. Applications must be submitted with a DMV printout form H6 or K4. Resumes will not be accepted in lieu of a completed application.
ADA
Candidates who qualify under the protection of the Americans with Disabilities Act and require a reasonable accommodation for applicant testing and/or examination should notify the MST Human Resources at least one week prior to being scheduled for assessment.
EQUAL OPPORTUNITY EMPLOYER / AFFIRMATIVE ACTION EMPLOYER