Jorgensen Company is seeking a qualified Service Manager for our Modesto and Stockton areas.
Job Description: Reporting to the Central Regional Corporate Manager, the Service Manager holds a critical position within Jorgensen Company as they are expected to maintain high levels of integrity, production, sales, and excellent customer service as it pertains to portable fire extinguishers and fire suppression systems. As a Service Manager, they are responsible for staffing, profit, performance, safety, and stability of their team and companywide, as well as upholding company standards of excellence.
Responsibilities:
Oversee production within their division. Tasks include educating and scheduling staff on efficient routing and inspection completion times for production personnel, ensuring internal paperwork and AES documentation is completed correctly during inspections, and assist production personnel with issues that may arise during inspections.
Provide prompt, knowledgeable, and courteous customer service to resolve any disputes in a timely manner.
Meet with new and existing customers to promote a positive business relationship and conduct worksite surveys to identify any challenges production personnel may encounter.
Generate new and update existing master service agreements, contract work orders and service agreements for large customers.
Maintain knowledge of and continue self-education of all current applicable codes and standards associated with Fire Protection Inspection, Testing and Maintenance.
Guide, train, and manage production personnel while promoting employee development.
Maintain a positive attitude while leading a team of 8 or more technicians in an efficient and productive manner.
Ensure production personnel follow and comply with corporate safety programs, coordinate upcoming safety training with the Corporate Operations Manager, and identify then address safety concerns on worksites that can cause potential harm to personnel and reduce company liability.
Maintain company issued tools, tool lists, vehicle inventory, and ensure all testing equipment issued to personnel remains calibrated and in proper working condition.
Assist with tracking and provide pertinent information to corporate management required for production personnel certifications.
Manage company issued vehicles, inventories, and ensure vehicle maintenance frequencies are followed.
Ensure that proper safety, health and business laws and regulations are adhered to.
Maximize efficiency and company profits.
Responsible for reviewing and approving individual staff timecards to ensure accuracy.
Abilities:
Manage, lead, and motivate personnel in a positive manner to achieve company and department goals.
Manage all aspects of department activities and efficiencies.
Solve and resolve problems, issues, disputes, and challenges of customers, personnel, and other managers with sound judgement to arrive at the best possible solution that is in the corporation’s best interest.
Work with peers to maintain corporate continuity and foster productive achievements.
Organizational skills to manage large amounts of information.
Ability to multitask, meet deadlines, and work under conditions that are high in stress.
Ability to work with minimal direction.
Qualifications & Requirements:
Proficient in Excel, Word, and Adobe
Passion for the mission and industry
Good math skills to accurately calculate sales orders, contracts, and divisional profits.
Good communication skills, verbal and written.
Detail oriented
Minimum education level – High School graduate. Some college, technical school, or 5 years’ experience preferred.
Knowledge and experience in Fire Protection and Service Industry including portable fire extinguishers, fire alarm and fire suppression systems.
Not A Requirement, but a Plus:
Certifications (Not required, but a plus) NICET certs, Manufacturing Fire Suppression certificate.
Knowledge of Epicor/Prophet 21 and Service Trade