Job Details

ID #53718011
Estado California
Ciudad Missionhills
Full-time
Salario USD TBD TBD
Fuente Ken Garff Automotive Group
Showed 2025-03-25
Fecha 2025-03-26
Fecha tope 2025-05-25
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Automotive Service Manager - Hamer Toyota

California, Missionhills, 91345 Missionhills USA
Aplica ya

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Hamer Toyota, a Ken Garff Automotive Dealership, is currently looking for a talented Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!Here’s why you’ll want to work here:

Great culture and real career growth

Competitive compensation package

Yearly Salary up to $145k (Includes salary, bonuses, and or incentives)

Opportunity to work with one of the largest family-owned group of dealerships

Paid Time Off and 401k with Company match

Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

Year-end bonus program for all employees (Garff Giveback)

Employee discounts on Vehicle Purchase, Parts, Service and More!

The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.

Here's what you'll be doing:

Assist in forecasting and meeting goals and objectives for the department

Establish and maintain harmony and teamwork with all other departments

Assists in preparing and administering an annual operating budget for the service department

Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

Ability to manage 50 employees in the Service Department

Carry out management responsibilities in accordance with the Company’s policies and applicable laws

Assists in hiring, training, motivating, counseling, and monitoring the performance of all service department staff

Assists in directing and scheduling the activities of all department employees and monitor payroll records

Provide technical assistance to employees as needed

Participates in meetings with department employees and attend other Company/Management meetings

Assists in establishing and maintaining good working relationships with customers to encourage repeat and referral business

Serves as a liaison with factory representatives

Handles customer complaints and maintain high customer satisfaction standards

Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances and quality-check completed jobs

Keeps abreast of new equipment and tools available and recommend purchases

Ensures that the work areas and customer waiting area are kept clean and inviting

Assists in performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts

Maintains reporting systems required by general management and the factory

Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.

Ensures that customers' service files are up-to-date and are readily available for reference.

Monitors the location and care of shop tools

Collects accounts receivable for service work

Follows up on parts department orders to ensure parts availability

Here’s what you’ll need:

5 or more years working in a Service Department, prior dealership experience highly preferred

2 or more years of proven experience leading/supervising/managing a high performing team

Strong communication skills, written and verbal

Must be able to provide references upon request

Must be 18 years or older and be authorized to work in the U.S

High School diploma or equivalent, college degree preferred

Valid in-state driver's license

We are an Equal Opportunity Employer

(( We Hear You ))

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