What You’ll DoCisco is seeking a seasoned executive in Site Reliability Engineering to lead, grow, and encourage a high-performing SRE team. The successful candidate will lead all aspects of reliability and scalability of our cloud service, Crosswork Cloud, particularly focusing on a high-growth next-generation project.Who You’ll Work WithAn ideal candidate has hands-on SRE experience or a background in system/network administration background, and familiarity with Amazon Web Services (AWS). Understanding to some level of internet routing and DNS would be nice but are not crucial. Our team is extremely collaborative between product engineering, service engineering and SRE functions - we work together as one, with clear lines of responsibility, in a high-trust manner.Responsibilities
Lead and manage the SRE team in ensuring high availability, scalability, and performance of cloud services.
Act as an escalation point for critical incidents, coordinating with multi-functional teams for resolution.
Develop and maintain service level objectives (SLOs), service level indicators (SLIs), and key performance indicators (KPIs).
Coordinate on-call rotations, understanding the complexities of managing "the pager".
Collaborate closely with the engineering team to implement reliability features and supportability changes.
Build and foster a culture of continuous improvement within the SRE team with a heavy focus on automation.
Create and implement strategies for capacity planning, performance tuning, and cost management in a cloud environment, particularly AWS.
Minimum Qualifications
10+ years as a Senior Engineering Leader.
Minimum of 5 years of experience in an SRE, system administration, or network administration role.
Extensive experience in managing teams, with a proven track record to lead strong-willed technical professionals.
Strong understanding of cloud computing, with a focus on AWS services.
Preferred Qualifications
Technical proficiency in scripting languages (Python, Shell, Go) and infrastructure-as-code (Terraform, Ansible).
Experience mentoring team members and conducting regular talent assessments and provide feedback.
Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCiscoCisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.