Vacancy caducado!
Grow your career with the County of Sonoma as a Bilingual Human Services Aide II!
Starting salary at $24.90/hour ($51,969.29/year), plus a competitive total compensation package, and an additional$1.50/hour fluent bilingual premium.
As a Human Services Aide II in the Economic Assistance Division of the Human Services Department, you will be responsible for providing routine non-technical assistance and supportive services to clients and staff, including answering phones and providing excellent customer service. You will act as a liaison between professional staff, disadvantaged individuals, and groups in the community, and will also:
Provide support to case workers through various clerical activities
Greet clients and assist them with questions and the completion of forms and applications
Provide outreach to schools, neighborhoods, and the community to ensure those who need services can access them
De-escalate tense situations while working with hostile or upset clients
Act as a liaison with community agencies by keeping rosters and client paperwork updated
Evaluate client service needs, providing information and guidance regarding various services and resources
Proctor vocational testing
Make reminder calls to clients regarding upcoming appointments
Schedule clients for meetings, workshops, and/or trainings
Enter information into databases and spreadsheets and generate receipts and reports
The ideal candidates will possess:
Experience working with a diverse cultural and socioeconomic population
Strong computer skills, including experience with Excel, Outlook, and Word
Exceptional customer service skills including in person, over the phone, and virtually through video conferencing
The ability to diffuse stressful situations and interactions
A high degree of proficiency with word processing, spreadsheet, and database programs
Strong multi-tasking, problem solving, and organization skills and the ability to work in a fast-paced environment
These bilingual positions require English and Spanish skills at the fluent (reading, writing, and conversational) level. Applicants who wish to be considered for these fluent bilingual positions must indicate their level of skill in the required supplemental questionnaire. An examination will be conducted prior to employment in a bilingual position to confirm the level of skill in this area. Bilingual premium pay is $1.50/hour for fluent bilingual skills.
Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, and to apply, visit, www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 1/22/24
Vacancy caducado!