Job Title: Executive Director (Supportive Living Services) Assigned Location: Marina and San Jose office locations for SLS programs Direct Supervisor: Chief Executive Officer Summary: The Executive Director of Supportive Living Services (SLS) reports directly to the CEO and is directly responsible for comprehensive oversight and supervision of all operations and employees assigned to the Marina and San Jose SLS offices. The ED-SLS will perform assigned duties as needed, to ensure all operations are effectively monitored and completed. The ED-SLS will also provide guidance and supervision of all management team members of their respective branches/offices, including the oversight of all employees reporting directly to assigned subordinates. The ED-SLS will also engage with key personnel from regional centers, family members of clients, and other key figures in the community that provide essential support to the company. This is NOT a remote position, so candidates must be available to work in the field (office or community) and available to respond to occasional after-hours calls. Duties Include:
Provide daily monitoring and evaluation of program performance, including clinical, financial, and personnel components of all assigned programs.
Will serve as the main point of contact with key regional center personnel and other external customers and/or vendors.
Responsible for monitoring and implementing business plans, financial goals, and quality service delivery to clients.
Provide direct supervision and support to reporting Program Managers and their assigned reporting personnel.
Facilitate meetings/discussions to ensure all components of program operations (fiscal, clinical, and logistical) are performing up to expected standards and towards business plan goals.
Attend relevant meetings with regional centers, Department of Developmental Services, internal departments, and other relevant business-related entities, as required and recommended.
Collaborate with CEO to develop strategic business plans and methods of execution to ensure appropriate operational plans are implemented to meet goals and expectations.
Maintain consistent relationships to ensure service delivery and performance are reflected positively to all clients and their key family members.
Provide oversight and monitoring of all critical/significant incidents that occur in assigned programs and projects.
Ensures that referral flow and service commencement are taking place on a consistent basis, applicable to business growth plans.
Collaborate with the Quality Assurance Director/Department to facilitate and plan internal audits and program reviews.
Experience/Skills Required:
Must possess excellent people-skills to engage and network with key members of the community, including regional center personnel, social workers, DDS personnel, and other significant figures in the surrounding community.
Have prior experience working with a multidisciplinary team, with familiarity in service delivery to individuals with behavioral/mental/developmental challenges.
Familiar with developing, evaluating, monitoring of policies, procedures, and protocols.
Must be able to attend and participate in meetings, calls, video meetings, etc. reliably, including effectively communicating any potential absences and delays, if applicable to situations.
Must possess excellent communication skills (verbal/written) and have working knowledge of computer applications and software.
Have experience working with various electronic health records (EHR) systems and learn quickly on new, work-relevant applications and software.
Must be agreeable to travel to other office locations, external work-relevant sites (regional center offices, client’s residence, etc.), as needed, and at an appropriate frequency to maintain visible presence to reporting employees.
Have ability to handle multiple tasks and complete them in a timely manner with minimal supervision and direction.
Experienced with resolving personnel conflicts and disagreements between colleagues, customers, and other key business vendors and stakeholders.
Must be experienced and possess skills in handling unexpected challenges and emergencies within program operations, with the ability to assist others during crisis situations.
Ability to inspire, lead, and direct others in a positive manner and guide them in achieving performance goals.
Possess skills to maintain composure during crisis situations and focus on interventions and resolutions as opposed to premature actions and/or reactive interactions in haste.
Working knowledge and familiarity with community resources which may potentially benefit clients, employees, and/or company functions.
Preferred (but not required) Experience/Skills:
Bilingual, with fluency in English preferred.
Prior experience and familiarity supervising employees working directly with clients referred from regional centers and individuals with developmental disabilities.
Prior work experience performing internal/external audits and program reviews.
Familiarity of the Lanterman Act and Title 17 regulations/codes a plus.
Educational Requirements and Preferences:
High school diploma or GED required.
AA degree (or higher) a plus.
Salary/Compensation: DOE, and includes medical/dental/vision coverage, paid time off, auto stipend, and company-paid life insurance coverage. Range of compensation: $74,880-81,120/year. Job requires ability and willingness to work in-person. This is NOT a remote position (non-negotiable), and candidate must reside within reasonable travel distance of the Marina and/or San Jose office location.
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