Tech Writer

This role will collaborate closely with data engineers, data product teams, system reliability engineers, and software developers to create and maintain high-quality documentation that supports our data platform's success. This candidate will develop both engineering-focused content covering policies, best practices, and procedures, and user-centered materials that enhance usability and drive user adoption. This role will organize and purge documentation in a methodical and efficient manner leveraging our suite of documentation tooTechnical Writer - Data TeamRole OverviewWe are looking for an experienced Technical Writer to join our Studio data team, skilled intranslating complex technical concepts into clear, concise, and engaging documentation. In thisrole, you will collaborate closely with data engineers, data product teams, system reliabilityengineers, and software developers to create and maintain high-quality documentation thatsupports our data platform's success. You will play a key role in developing both engineering-focused content covering policies, best practices, and procedures, and user-centered materialsthat enhance usability, drive user adoption, and support our team's growth in delivering dataproducts and solutions. You will help us to organize and purge documentation in a methodicaland efficient manner leveraging tools such as Confluence and other doc repository solutions. Develop comprehensive documentation that adheres to organizational standards,ensuring clarity and accuracy for a wide range of users. Gain a deep understanding of data products, services, and technical infrastructure,translating complex information into accessible, user-friendly content. Create engaging content that meets the needs of both technical and non-technicalaudiences, enabling user success through clear guidance. Build and maintain a detailed repository of reference materials, including research notes,usability studies, and design specifications. Assess current content for quality and effectiveness, proposing and implementinginnovative methods for continuous improvement.Responsibilities Collaborate with data engineers, software developers, product managers, and UX teamsto gather information and understand project requirements. Research, outline, write, and edit various types of documentation, such as proceduremanuals, API developer guides, configuration guides, in-platform instructions, andintegration guides for team members, partner teams and end users Develop and maintain information architecture templates that support easy updates anddata migration, adhering to organizational and legal standards. Evaluate, organize, and update existing documentation repositories, working withdevelopment leads to establish best practices for content management and storage. Create alternate formats (e.g., video demos, guided tours) for documentation tomaximize usability and engagement. Incorporate feedback from user studies and team insights to refine content, ensuring aconsistent voice across all documentation. Provide editing support, ensuring fluency and accuracy in all training and technicalcontent, and offering constructive feedback to maintain quality.Qualifications: Minimum of 5 years of technical writing experience, with a proven ability to learn andcommunicate complex subject matter effectively. Strong written communication skills and an excellent eye for detail. Experience collaborating with engineering teams to enhance user experience throughcontent and visual aids. Proficiency in content management systems, XML, or other documentation tools, as wellas experience managing multiple projects and prioritizing tasks. Working knowledge of the Software Development Lifecycle (SDLC) and experiencecreating technical documentation for different audience levels, from end-users to systemadministrators. Ability to tailor documentation based on the audiencePreferred Skills and Qualifications Previous experience in data, software development, or a related technical field. Professional certification, such as from the Society for Technical Communication. Familiarity with HTML, JavaScript, CSS, Intercom, Confluence, JIRA, Git & GitHub, Wiki,CMS or similar tools. Experience in creating client aids, such as online demos, video guides, and interactivetooltips. Ability to work independently, demonstrating adaptability in a dynamic, fast-pacedEnvironmentBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future