Customer Service Desk Associate

General DescriptionJob Title: Customer Service Desk AssociateDepartment: Customer Service Contact CenterLocation: Torrance, CA 90503Job DescriptionThis position is responsible for performing customer service functions by handling travel arrangements and responding to travel-related inquiries to meet customer needs and promote quality service.Principal AccountabilitiesPerform customer service functionsPerform general administrative tasksSkills and Qualifications RequiredBilingual proficiency in Native Japanese and EnglishJapanese - ProficientEnglish - Read, Write, SpeakAvailability to work 8-hour shifts, including weekends and holidaysDemonstrated reliability and dependabilityAbility to operate computer terminals and telephone equipment (handsets/headsets) for extended periodsStrong verbal communication skillsEffective reading comprehensionGood interpersonal skillsActive listening skillsStrong analytical abilityMust be legally authorized to work in the United States (visa sponsorship not provided)Associate degree preferredWork ConditionsPay Rate: $23.51/hourStatus: Full-time, Non-exemptSchedule: 8-hour shifts between 5:00 AM - 3:00 PM PST and 6:00 AM - 4:00 PM PDT, including weekends and holidaysBenefitsPaid company holidaysSick leave and vacationShift swap/day trade optionsHealth insurance (medical, vision, dental)Flexible spending accountsEmployee assistance programLife insurance and optional voluntary life insurance401(k) retirement planTravel benefits (international and domestic)Pre-tax mass commuter benefitBereavement leaveLongevity awards and associated paid holidayEducational assistanceAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.