About Us:
- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate.
Title:
- Service Desk Associate
Department:
- Engineering
Reports to:
- Service Desk Manager
Description:
- Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. Travel required to client sites in the Los Angeles area.
Overall responsibilities:
- Desktop support and deployment Windows 10, Windows 11, Apple
- Windows Server maintenance Windows 2016, Windows 2019, Windows 2022, Active Directory
- Wireless network support and deployment Meraki, Cisco, Aruba
- Email account maintenance Microsoft Online Services, Google Workspace
- Endpoint Detection and Response SentinelOne
- Backup Solarwinds MSP Backup, Veeam
- Mobile device support Apple, Android
- Remote PC support
- Low voltage cabling and repair
- Documenting SOPs
- Office Applications Word, Excel, Powerpoint
Key areas of responsibilities:
- Service Desk support by phone or email
- Coordinating vendors for support, onsite maintenance, and installations.
- Perform preventative maintenance on servers and workstations including antivirus, EDR, windows updates, memory, and storage checks.
- Remote support of desktop and application-related issues.
- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.
- Assist team in projects that include network installs, wireless implementations, and new builds.
Qualifications:
- EXCELLENT communication and follow-up skills
- BRILLIANT troubleshooting skills
- 2+ years in the Information Technology field.
- Preferably experience in the hospitality industry.
- Field support and remote support experience required.
- Handles themselves professionally as this will be a customer-facing role.
Terms of employment:
- Hourly pay between $25-32/hr based on experience
- Full and part-time positions available
- Looking to start ASAP