We are an award-winning branding and illustration agency seeking a passionate and skilled IT Operations Specialist to join our creative, fast-paced on-site team in Los Angeles. In this pivotal role, you will ensure the seamless, efficient, and secure management of our IT infrastructure across our two office locations, playing a vital part in maintaining smooth, uninterrupted operations.
Key Responsibilities:
Oversee the day-to-day operations of our IT infrastructure, ensuring security, performance, and reliability across all systems and networks
Manage hardware deployment, including installation, configuration, and maintenance of computers, servers, and other critical equipment
Ensure robust data backup, disaster recovery, and business continuity planning
Monitor and respond to security risks, implementing best practices for IT security and compliance
Troubleshoot and resolve network issues (TCP/IP, DNS, DHCP) and manage LAN/WAN, switches, access points, printers, and other hardware to ensure minimal downtime
Manage and support user onboarding, provisioning, de-provisioning, and account creation across multiple platforms
Troubleshoot and resolve technical issues, providing timely support to staff, contributing to the team's overall goals
Work closely with internal teams to optimize IT processes and improve efficiency
Qualifications and Experience:
A bachelor’s degree or advanced coursework in information systems, computer science, or a related field is desirable
Proven experience in IT operations, including security, networking, backup and disaster recovery planning, and risk management
Familiarity with Windows and Mac environments
Experience with 3D-based applications and render farm architecture/workflow is a strong advantage
Knowledge of creative industry tools and software (e.g., Adobe Creative Suite) is a plus
Strong problem-solving skills and the ability to troubleshoot hardware and software issues
Excellent communication skills, with the ability to provide clear technical guidance to non-technical staff
Ability to work in a fast-paced, collaborative environment and prioritize multiple tasks
Why Join Us?
Be part of a creative and award-winning agency shaping exciting brands
Work in a vibrant, dynamic, and collaborative work culture
Competitive salary and benefits package
Opportunities for growth and professional development
If you're ready to bring your IT expertise to a dynamic, creative, and collaborative environment, we’d love to hear from you. Apply today!