Job Title: Debt Collection Closer / Negotiator
Location: Covina, CA
Company: Financial Recovery Management
Job Type: Full-Time | 8:00am - 4:00pm Monday - Friday
About Us:
Financial Recovery Management is a results-driven debt collection agency backed by a small, dedicated team focused on respectful and compliant recovery solutions. We specialize in consumer and commercial debt and pride ourselves on maintaining professionalism while delivering results.
Position Summary:
We are seeking a skilled Closer/Negotiator with experience in debt collections to handle warm accounts and close recoveries. The ideal candidate thrives in a high-volume environment, can confidently negotiate settlements, and understands the importance of tact, empathy, and compliance in communication.
Key Responsibilities:
Contact consumers by phone, email, and text regarding outstanding accounts.
Negotiate payment arrangements or settlements in line with company and client guidelines.
Handle inbound and outbound calls professionally and persuasively.
Accurately document all communications in the CRM system.
Meet or exceed monthly recovery goals and KPIs.
Work in compliance with federal, state, and industry regulations (FDCPA, CFPB, etc.).
Qualifications:
Proven experience in debt collections, sales, or negotiation.
Strong communication and persuasive skills.
Ability to close on the first call or within a short time frame.
Self-motivated with a strong work ethic and results-driven attitude.
Proficiency in basic computer applications (e.g., word processing, email, internet browsing) is essential.
Bilingual (English/Spanish) is a plus.
Compensation:
Hourly + Competitive commission structure
How to Apply:
Send your resume to [email protected]