About PITS Global Data Recovery Services
PITS Global Data Recovery Center is a global brand and has a reputation for a reason. We have more than 50 locations in the US and in other continents that help us to reach every customer in the world. Our data recovery team is a global collection of talent and minds coming together to make every data recovery case successful.
We understand that the data is an asset of families and businesses that should not be lost. That is why we are here to help our customers. So far, our data recovery specialists have recovered countless amounts of data from failed hard drives, flash drive, and RAID arrays.
https://www.pitsdatarecovery.net/
Job Summary
The customer representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department. You must be positive, energetic, and driven to be successful in a challenging and rewarding environment. You must be flexible and able to adjust to the quick and demanding changes of the business. You must be an excellent communicator with excellent phone etiquette and problem-solving skills. You must be able to work well in a collaborative and team-oriented environment.
Responsibilities include and are not limited to:
Answer customer calls and online chats
Delivers exceptional customer service to build customer satisfaction & loyalty
Engage with clients in a friendly and professional manner while actively listening to their concerns
Provide the fast and correct information to incoming customer inquiries
Record customer information within our customer service database
Provide timely feedback to the management team regarding service failures or customer concerns
Utilizes all resources and tools to troubleshoot and diagnose customer issues
Offer support and solutions to customers per the company's customer service policies
Identifies and escalate priority issues
Other duties as requested
Qualifications:
Superb communication skills, written and verbal in English and Spanish is required.
Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone.
Excellent computer skills and comfort in navigating multiple systems
Proficiency in MS Outlook, Word, and Excel.
Good speed typing skills on QWERTY keyboard
Excellent time management skills. Must be able to prioritize tasks efficiently without direction.
The ideal candidate has native level American English with a background in technology and customer representative.
2-3 years of experience working in a customer service (or similar) role or sales is a must.
Schedule:
9:00 am to 6:00 pm (EST), Monday to Friday
Language Skills:
English - Native Level - Required