Job description
Established in 2011, Luseta Beauty Inc is a fast-growing beauty product company located in Pasadena, CA. We are actively seeking for Customer Service Representative to handle our growing online and wholesale business. This position is based in our S El Monte, California fulfillment center.
Responsibilities
- Receive and process all customer orders that come through via vendor portals or EDI daily.
- Print shipping labels and all related documents from vendor portals / EDI.
- Communicate with Client Receiving teams to book & coordinate delivery appointments.
- Route shipments and ensure the orders are properly shipped to respective customers.
- Coordinate shipments with 3rd party freight forwarders/ consolidators.
- Prepare all necessary export documents as needed per customer.
- Assist customers with product and sales-related questions via phone and emails.
- Maintaining a thorough knowledge of new and existing products, as well as policies and merchandising information.
- Performs other duties as required.
Job Requirement:
- Detail-Oriented
- Computer (Apple MacOS) skills including high proficiency in MS Office and specifically Excel required
- Strong analytical skills related to the evaluation and interpretation of data required
- Prolonged periods of sitting at a desk and working on a computer
- Excellent customer service and communication skills
- Order processing experience for chain stores & online retail
- Logistics, courier, or freight forwarding experience
- Experience with EDI system (SPS Commerce) is preferred
- Ability to perform under pressure and meet deadlines
- Ability to work with minimum supervision
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Salary: $20.00 - $21.00 per hour
Benefits:
Health insurance
401K
Paid time off
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
South El Monte, CA 91733 (Preferred)
Education:
Associate (Preferred)
Experience:
Customer Service: 3 year (Required)
Order entry: 3 year (Required)
Shipping & receiving: 1 year (Preferred)
Mac OS: 1 year (Required)
Microsoft Office: 1 year (Preferred)
EDI: 1 year (Preferred)
ShipStation App: 1 year (Preferred)
Google Docs: 1 year (Preferred)
Work Location:
One location
Job Type: Full-time
Salary: $18.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Experience level:
3 years
4 years
5 years
Shift:
Day shift
Morning shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Ability to commute/relocate:
South El Monte, CA 91733: Reliably commute or planning to relocate before starting work (Required)
Education:
Associate (Preferred)
Experience:
Customer service: 1 year (Required)
Mac OS: 1 year (Preferred)
Order entry: 1 year (Required)
Work Location: In person