TDS Case Manager Job Description
Primary Function:
This is an administrative position. The TDS (Tailored Day Services) Case Manager is responsible for carrying out the day-to-day client services management duties to help the clients in their caseload meet or exceed their service objectives and goals. The Case Manager must be an organized, flexible, detail-oriented, and dependable individual. This position provides administrative support for individuals with developmental and physical disabilities, as well as their guardians. The Case Manager will primarily be responsible for the intake process for potential and new clients, conducting meetings with existing clients and support staff, processing reports and documentation for their assigned caseload. The Case Manager directly reports to the Program Manager.
Schedule
This is a Part-time in person position: 10-20 hours per week; flexible hours
Minimum Qualifications:
Must be at least 21 years of age
Must be eligible to work legally in the United States
Must have the ability to communicate with a variety of individuals including, but not limited to, clients, guardians, care providers, Regional Centers Service Coordinators, Department of Rehabilitation counselors, and the public
Must be able to multitask and work independently
Must be able to meet schedules and deadlines
Must be an organized, flexible, detail-oriented, and dependable individual
Education, Experience, and Knowledge:
Must have minimum of two years of college, preferably in a human services field, or two years of experience in a human services delivery system serving people with disabilities
One year of experience working with people with developmental disabilities preferred
Must have strong computer skills and be comfortable using a computer regularly
Must be people-oriented with strong customer service and problem solving skills
Must have strong typing skills
Must be fluent in English and have strong/professional English writing and grammar skills
Bilingual in Spanish is a plus
Licenses and Other Requirements:
Must have the ability to pass tuberculosis skin test
Submit to a fingerprint clearance through LiveScan before starting employment
Must be CPR and First Aid certified or be willing to complete CPR and First Aid certification
Must be CPI certified or willing to complete prevention-first training at hire
Professional Development:
The Case Manager must attend compensated state mandated ongoing professional development and continuing education classes for a minimum of eight hours annually. This may require attending seminars at the regional center, applicable courses at other sites, or online.
Essential Responsibilities:
Oversee new client intakes, ensuring they are processed and all paperwork is recorded within two weeks
Facilitate quarterly client satisfaction surveys in accordance with program
Team Function Responsibilities
Act as staff liaison for client’s general care, including goal setting and progression, client care methods, and addressing any behavioral issues
Maintaining positive working relationships with the client, parents, guardians, residential care providers, service coordinators, and other employees over the phone and email