APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.
We offer great benefits, competitive pay, and great working environment!
We offer:
Medical Insurance
Dental Insurance (no cost for employee)
Vision Insurance (no cost for employee)
Long Term Disability
Group Term Life and AD&D Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free parking
Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
Under the direction of the Clinic Director I/II, the Clinic Manager is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, and Behavioral Health) in order to provide administrative and organizational support, maximize efficiencies, and champion customer service within the clinic.
CORE DUTIES & RESPONSIBILITIES:
Plan, organize, implement, and monitor non-clinical front office Medical, Dental, and Behavioral Health operations, including but not limited to, the following areas:
o Customer service
o Appointment scheduling
o Patient registration and intake processes
o Communication between patients/clients, external agencies, or staff
o Inventory management of general office supplies
o Coordination of care for patients/clients accessing multiple services (e.g. Medical, Dental, Behavioral Health)
o Patient recall for population management initiatives
Provide direct supervision of non-clinical front office administrators and dental office coordinator
Exhibit cultural competency with the LGBTQ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV
Promote a welcoming and nurturing environment for patients/clients as well as staff
Maintain utmost professionalism in the front office to all visitors of the clinic and with partner organizations
In conjunction with Human Resources and the Clinic Director:
o Hire, train, and recognize qualified non-clinical front office staff fitting APLA H&W’s mission statement and performance expectations
o Monitor, coach, and appropriately discipline under-performing staff
Perform regular check-ins and performance evaluations with direct reports as part of ongoing training and support, and identify opportunities for staff to develop knowledge
Review accuracy and approve completed time sheets of direct reports using Paycom
Ensure designated staff are opening and closing the clinic during hours of operation
BILLING & FINANCE DUTIES:
Coordinate and maintain an accurate account of all monies received and spent by clinic in conjunction with the Finance department:
o Batch reconciliation for payments received
o Resolve billing inquiries/discrepancies with the Billing department
o Check requests with Accounts Payable
o Act as Petty Cash Custodian
Collaborate with the Billing department to identify action plans and develop staff training to address billing errors resulted from registration and enrollment activities
Perform regular chart audits to ensure registration, scheduling, and enrollment processes are completed accurately according to clinic policies and protocols
ACCESSIBILITY & PROCESS IMPROVEMENT:
In collaboration with the Quality department:
o Coordinate completion of patient satisfaction surveys and subsequent planning and implementation of process improvements as part of delivering exceptional customer service
o Ensure process of patient recall functions efficiently to capture patients in a timely manner (e.g. ED/ER or post-hospitalization follow-up, dental recall, etc)
o Improve Quality performance measures from an administrative, non-clinical perspective
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation)
Apply knowledge and awareness of community needs to process improvement decisions
Collaborate with the Communications department in managing APLA H&W social media accounts making sure information is accurate, relevant, and current
SAFETY AND SECURITY:
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure
Enforce safety standards and regulations (e.g. OSHA, fire safety, ADA) and work closely with security personnel, safety teams
Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic
Assist with emergency management and preparedness plans and tasks
Assist with grant-funded and managed care organization facility and medical record audits
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS
REQUIREMENTS:
Training and Experience:
Completion of Associate’s in Health Administration or related field of academic discipline preferred
A minimum of one year of experience in managing a clinical practice (including dental and/or mental health practice is required, three years preferred
Applied knowledge of ADA procedures and codes
Experience supervising and developing personnel
Experience working with physicians and providers in the primary healthcare system, dentists, mental health providers, and with community-based organizations and clinics
Experience coordinating care between health care organizations, including acute, outpatient, and clinic settings
Experience working with multiple benefits coverage programs, including private insurance and government programs
Experience working in a Federally Qualified Health Center preferred
Bilingual English/Spanish preferred
Knowledge of:
Advance computer skills including the Microsoft Office suite
Clinic/health care operations management
HIV disease, and other health disparities and comorbidities
Los Angeles County HIV and primary care service delivery system (including Ryan White)
HIPAA and OSHA guidelines
Quality management and performance improvement
eClinicalWorks or similar electronic health record system
Managed care eligibility and authorization process
Public health outcome management methodologies
Medical terminology; current ICD and CPT coding
Healthcare billing processes and insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)
Ability to:
Participate as an effective member of a large service-providing agency
Attend meetings, trainings, and events, both internally and externally, as part of process improvements and self-development
Demonstrate non-judgmental and compassionate care towards the LGBTQ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV
Maintain strictest confidentiality of clients
Communicate effectively with clients, patients, staff, peers, and superiors
Operate standard office equipment
Demonstrate excellent written and verbal communication skills
Perform word processing and data entry tasks
Meet assigned deadlines
Complete assigned tasks with minimal supervision
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. The position requires occasional travel to attend on- and off-site meetings.
SPECIAL REQUIREMENTS:
Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID Vaccination and booster required or medical/religious exemption.
An Equal Opportunity Employer: minority/ female/transgender/disability/ veteran
To Apply:
Visit our website at www.aplahealth.org to apply or click the link below:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=142379&clientkey=A5559163F67395E0A2585D2135F98806