Job Details

ID #54099377
Estado California
Ciudad Los angeles
Full-time
Salario USD TBD TBD
Fuente California
Showed 2025-07-01
Fecha 2025-07-01
Fecha tope 2025-08-30
Categoría Fabricación
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Customer Service Representative

California, Los angeles, 90001 Los angeles USA
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Textile Manufacturer in Long Beach, CA seeking Customer Service Representative with minimum 2 years experience in Customer Service. Ideal candidate should be detail oriented with excellent email communication and organizational skills. Apparel Industry experience not necessary but is a plus.

Duties Include:

Respond to customer inquiries promptly and professionally via email and phone

Handle and resolve complaints or issues with empathy and efficiency

Process orders, returns, and exchanges accurately

Track shipments and follow up on delivery issues

Maintain clear records of customer interactions using our system

Collaborate with internal teams (e.g. sales, logistics) to resolve issues

Identify and escalate priority issues when necessary

Contribute to ongoing improvement of customer service processes

Skills/Qualification: Proven experience in customer service, preferably in B2C setting, 2 years experience is a plus

Excellent written communication skills (grammar, tone, clarity)

Strong organizational and problem-solving abilities

Ability to multitask and manage time efficiently

Tech-savvy with experience using email, CRM tools, and order management systems (preferably AS400).

Friendly, patient, and professional demeanor

High attention to detail

Salary: $17.00 - $20.00 DOE

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