Plastic Surgery Practice seeking assertive, self-motivated, organized, poised, Front Office Receptionist/Manager candidate with an amazing go-getter attitude! The ideal candidate would have experience in SALES, plastic surgery, medical spa, or at a medical office setting. Our team would like this individual to be extremely competent, confident and knowledgeable over-the-phone and in-person with our established patients, VIP's, new patient inquiries, colleagues, vendors, media and more. This is an excellent opportunity to be a part of a thriving and dynamic industry as well as be a member of an incredible team of professionals. The job is a full-time position, Monday through Friday. Please send your resume, a cover letter explaining why you would be a good fit for our practice.
Qualification, Experience, and Skills:
Experience in one or more of the following: medspa and/or plastic or cosmetic surgery office (preferred), hospitality, retail, or customer service settings
Will provide excellent post operative care and assist surgical patients with all after care concerns and questions
Works well in a very busy, very fast-paced office and patient environment
Willingness and flexibility to periodically be of assistance for duties that may be outside the scope of job position
Comfortable using Outlook email, excel and a variety of internet and scheduling software applications, ie: Nextech
Knowledge of MAC and other Windows-based patient care / medical practice management and scheduling software
Ability to perform multiple and diverse tasks simultaneously
Familiarity with scheduling and rearranging appointments
Charismatic, friendly, helpful personality, always putting the needs of customers/patients first
Pleasant and friendly speaking voice and demeanor
Neat, professional appearance
Strong written and verbal communication skills
Excellent time management skills and accuracy
Dependability, trustworthy, enthusiastic, positive attitude
Inquisitive, resourceful, and proactive. Thinks outside the box and foresees potential issues and is solution oriented
Ability gain knowledge of our services and products with ability to process product sales
Work well with others in a team environment
Confident in promoting products and services
Knowledgeable in med spa and medical/cosmetic procedures
MUST have 2 years of customer service/sales experience in a Med Spa, Plastic Surgery practice or Hospitality
MUST have a sales mentality and is confident in upselling
2 years experience in supervision of front office operations
Demonstrable skills in motivating and training professional staff.
Responsibilities
As a Front Office Manager specialist, you will play a crucial role in providing both administrative and medical support to ensure the smooth operation of our office and the highest level of patient care. Your responsibilities will include assisting with patient intake, performing administrative duties, coordinating appointments, and supporting the overall efficiency of the practice
Greet and welcome patients, ensuring a friendly and professional environment
Assist patients with the completion of necessary forms and documentation, including medical history, consent forms, and insurance information
Schedule and coordinate patient appointments, surgeries, and consultations, considering physician availability and procedure requirements
Manage phone calls, inquiries, and correspondence, ensuring prompt and courteous responses to patients, referring physicians, and other stakeholders. Respond to DMs on Social and other lead platforms on a consistent basis
Perform general clerical tasks, such as data entry, filing
Adhere to medical and office policies and procedures, including HIPAA regulations, to ensure patient confidentiality and compliance
Collaborate with other team members, including nurses, surgeons, and administrative staff, to optimize patient care and office operations
Stay updated on plastic surgery procedures, skin care, industry trends, and regulatory changes to provide informed support and assistance
Point of contact specialist for Med Spa operations and have in depth knowledge of our Med spa treatments
Trains and supervises front office staff
Ensures all sales balance at the end of every day
Ensures adherence to departmental policies and procedures, including patient privacy
Maintain departmental day-to-day front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with the Practice Manager and medical staff to ensure a smoothly running office
Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced
Resolve patient complaints, and answer questions regarding policies and procedures
Any other jobs as assigned by your supervisor or management
Full time position M-F 9-5pm