Durable Medical Equipment (DME) Company is seeking a long-term, honest, reliable, and responsible employee to join our team.
Responsibilities:
Answers incoming phone calls and faxes, takes customer's orders for durable medical equipment and respiratory equipment.
Services walk-in patients as needed.
Schedules delivery and equipment pick ups.
Gathers all necessary information about referrals, patient demographics, contact person, physician, diagnosis, discharge
time and place, item(s) requested. Gathers all necessary documentation, prior to delivery.
Informs patient's of financial responsibilities: co pay, deductibles, rentals etc.
Process orders to shipping or dispatching for deliveries.
Knowledgeable on products
Reports to work daily and is ready to work at the scheduled start time
Performs any other duties that may be requested by supervisor or management
Work Experience Requirements:
Bi-lingual (a plus)
Excellent Customer Service skills
Detail Oriented
Knowledge in Microsoft Word, Outlook, and Excel
Plan and prioritize to achieve results and meet deadlines
Strong organizational skills and detail oriented
Knowledge of diagnosis and Medical terminology (preferred)
We use Brightree, Chrome, Excel and Insurance Portals and Document shared files.
Job Type: Full time 9:00 to 5:30
Pay: Based on experience
Benefits: Health and Dental Insurance, 401K, Vacation time and Sick time, Paid training