Vacancy caducado!
The Floor Manager/Customer Service Liaison is responsible for providing outstanding
customer service by leading and motivating their team and developing practices to
increase customer satisfaction.
Floor Manager/Customer Service Liaison tasks include assisting guests and staff,
customer service relations, ensuring prompt resolution of guests’ inquiries, distributing
tasks to the staff, and monitoring the employees' performance. A Floor
Manager/Customer Service Liaison will be in charge of checking specific department
inventories and reporting inadequate supplies, identifying business opportunities to
increase the company's sales and profitability, and developing strategic procedures to
maintain guest satisfaction.
Duties and Responsibilities include:
Assisting the AGM/GM with overseeing staffing responsibilities for FOH department
Helping the restaurant meet service, sales, and profit objectives
Develop service of procedures, (SOPs), policies and standards
Recruit, mentor and develop customer service agents (FOH employees) and nurture an
environment where they can excel towards empowerment and growth
Answers customers’ questions, resolves issues, and maintains customer satisfaction by
providing problem-solving resources
Manages customer service staff, communicates job expectations, and performs one on one
reviews
Implements production, productivity, quality, and customer service standards
Audits customer service procedures and trends and determines system improvements
Collaborate with AGM/GM on ideas, procedures and solutions to better meet Dialog’s
standards
Supervising and direct the team in daily work activities. Being nurturing and supportive
towards staff
Mentoring and coaching staff. Ensuring One on One conversations occur to showcase
opportunities for growth
Ensuring proper training of FOH employees
Maintaining good customer and public relations within the community
Ensuring that guests have a positive and memorable experience each and every time they
visit
Ensuring proper compliance with cash control procedures, and performs related
administrative reports as required
Checks Inventory, order guides and supplies
Keeps a professional demeanor with guests and with employees
Takes responsibility for maintaining a clean, neat and orderly work environment.
Inspects Opens/Closes restaurant in accordance with daily checklists
Reports to General Manager
-Customer issues
-Employee issues
-Third party issues
Qualifications and Requirements
Exceptional organizational skills
Critical thinking and problem/resolution skills
Experience in providing customer service support
Work a 40 hour work week (No Overtime)
Able to lift 50 lbs
Excellent communication skills with guests, staff, and upper management
Self-motivated with a high degree of integrity, honesty and ethics; Self-starter, flexible, and
able to work independently
Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
Vacancy caducado!