Job Details

ID #51168889
Estado California
Ciudad Los angeles
Full-time
Salario USD TBD TBD
Fuente California
Showed 2024-03-03
Fecha 2024-03-03
Fecha tope 2024-05-02
Categoría Alimentos/bebidas/hospitalidad
Crear un currículum vítae

Floor Manager/Customer Service Liaison

California, Los angeles, 90001 Los angeles USA

Vacancy caducado!

The Floor Manager/Customer Service Liaison is responsible for providing outstanding

customer service by leading and motivating their team and developing practices to

increase customer satisfaction.

Floor Manager/Customer Service Liaison tasks include assisting guests and staff,

customer service relations, ensuring prompt resolution of guests’ inquiries, distributing

tasks to the staff, and monitoring the employees' performance. A Floor

Manager/Customer Service Liaison will be in charge of checking specific department

inventories and reporting inadequate supplies, identifying business opportunities to

increase the company's sales and profitability, and developing strategic procedures to

maintain guest satisfaction.

Duties and Responsibilities include:

Assisting the AGM/GM with overseeing staffing responsibilities for FOH department

Helping the restaurant meet service, sales, and profit objectives

Develop service of procedures, (SOPs), policies and standards

Recruit, mentor and develop customer service agents (FOH employees) and nurture an

environment where they can excel towards empowerment and growth

Answers customers’ questions, resolves issues, and maintains customer satisfaction by

providing problem-solving resources

Manages customer service staff, communicates job expectations, and performs one on one

reviews

Implements production, productivity, quality, and customer service standards

Audits customer service procedures and trends and determines system improvements

Collaborate with AGM/GM on ideas, procedures and solutions to better meet Dialog’s

standards

Supervising and direct the team in daily work activities. Being nurturing and supportive

towards staff

Mentoring and coaching staff. Ensuring One on One conversations occur to showcase

opportunities for growth

Ensuring proper training of FOH employees

Maintaining good customer and public relations within the community

Ensuring that guests have a positive and memorable experience each and every time they

visit

Ensuring proper compliance with cash control procedures, and performs related

administrative reports as required

Checks Inventory, order guides and supplies

Keeps a professional demeanor with guests and with employees

Takes responsibility for maintaining a clean, neat and orderly work environment.

Inspects Opens/Closes restaurant in accordance with daily checklists

Reports to General Manager

-Customer issues

-Employee issues

-Third party issues

Qualifications and Requirements

Exceptional organizational skills

Critical thinking and problem/resolution skills

Experience in providing customer service support

Work a 40 hour work week (No Overtime)

Able to lift 50 lbs

Excellent communication skills with guests, staff, and upper management

Self-motivated with a high degree of integrity, honesty and ethics; Self-starter, flexible, and

able to work independently

Ability to multi-task, and change priorities constantly as needed in a fast-paced environment

Vacancy caducado!

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