Service Delivery Manager

Description We are offering a long term contract employment opportunity for a Service Delivery Manager in Los Angeles, California. This role is in the financial services industry, where you will be focusing on managing the delivery of services to our customers effectively and efficiently.Responsibilities: Managing and supervising the delivery of services to ensure customer satisfaction Overseeing the auditing process to ensure accuracy and compliance Utilizing various tools such as 3M, ADP - Financial Services, Avaya CMS, Ceridian, and Cisco Webex Meetings to facilitate service delivery Monitoring and managing billing functions to ensure accurate invoicing Handling the budgeting processes to ensure financial efficiency Leveraging the ServiceNow application and its modules for service delivery and development Ensuring effective communication within the team and with customers Utilizing the 'About Time' tool for effective time management and service delivery Continuously reviewing and improving service delivery processes to enhance efficiency and customer satisfaction. Requirements Prior experience with 3M is highly preferred Familiarity with ADP - Financial Services is a must Proficiency in using Avaya CMS is required Experience with Ceridian is an added advantage Should be adept at using Cisco Webex Meetings Familiarity with About Time software is a plus Should have strong skills in Auditing Must have experience in managing Billing Functions Understanding of Budget Processes is essential Excellent Communication skills are required Experience with Servicenow Application is necessary Proficiency in ServiceNow Modules is essential Experience in ServiceNow Development is highly desirable Technology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .