Seasonal Pool Concierge

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.As a Seasonal Pool Concierge, you will be greeting, escorting, assisting guest at the pool, accommodating them with towels and lounge chairs while maintaining a friendly, courteous and efficient operation. To prepare beverages for guests following recipes and guidelines for preparation, presentation and accountability in a cost efficient manner. To ensure compliance with all liquor laws in the preparation, serving and consumption of alcoholic beverages in the pool.What you will be doing:You consistently offer professional, friendly and engaging serviceTo uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.To adhere to company policy and procedures, as stated in the company handbook.Consistently offer professional, friendly and engaging serviceInteract with arriving and departing guests while exceeding guest expectationsWorking liquor, beer, wine and cocktail knowledgePrepare beverages following Accor and Fairmont Hotels and Resorts recipes and guidelines for preparation.Greeting guests, escorting them to the lounge chairs, while assisting them throughout their time at the pool.Preparing alcoholic and non-alcoholic cocktails while taking, and delivering food and drinks orders.Oversee the cleanliness and the daily upkeep of the pool area while maintaining cleanliness and organization of bar prep area and barControl bar costs, and waste while complying with liquor lawsMaintain accountability, both personal and financialClose out paper work thoroughlyMaintain extensive knowledge of menu, food preparation techniquesBe pro-active by assisting co-workers, and managersBe familiar with all food outlets and amenities within the property and proficient with all aspects and services of the propertyBe knowledgeable of general city information as well as hotel history, andPersonal and financial accountabilityBe an ambassador for the department, the property and the brandOther duties as assignedWhat is in it for you:Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potentialOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHHourly Rate: $32.75 plus gratuities