Presales - Sr Enterprise Architect

Role SummaryServiceNow is seeking an Enterprise Architects to join our team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions.  The Enterprise Architect role is focused on bringing technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers in the [XXX] vertical industries to understand the opportunities of our “Platform of Platforms” vision.  You will act as a business and technical leader for our customers construct the most complex solutions, designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high-level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best in class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed ServiceNow solutions, providing architectural guidance and support throughout customer engagements.Key ResponsibilitiesEngage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions.Work with a wide variety of customers, colleagues and partners to help them understand the power of the ServiceNow platform and the potential opportunities of the future of workLead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscapeUnderstand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levelsWork with architecture development methods, modelling approaches and architecture patterns for integrationInteract at multiple levels within a customer account (CXOs, SVPs, Directors, Enterprise Architects, Technical Architects, Domain Architects) and maintain these relationships throughout their customer journey.Provide thought leadership and collaborate with internal ServiceNow business unitsIdentify, lead and contribute to the creation of best practices, industry assets, reference architectures, etc.