Operations Director

The salary range for this position is $90 - $100,374We are looking for a qualified Operations Director to join our team. You will be responsible for a variety of operational processes that support our training business. Ranging from managing instructors' diaries, post sales support & managing important relationships with our customers and partners. This role requires significant levels of flexibility and responsiveness. Our training business operates globally and you will be supporting events that are running all over the world. From one day to the next you might need to adapt your working hours to provide support in different time-zones.Being comfortable with products such as Webex, Zoom and MS Teams will be necessary as you will be required to provide support for delegates in virtual classrooms using these products. Training can be provided. Your primary responsibilities will include:Process bookings from sales teams & provide post sales support. This includes client interaction, discussing content requirements, etc.Manage relationships and large projects with partners and customers. Be comfortable working in a CMS and with booking management software.Facilitate enterprise opportunities including leading client communicationsSupport and troubleshoot learning events over virtual classroom technologyProvide a high level of customer service to both clients and learnersUnderstand how to create reports and analyse data.Manage delegates, communications, enquiries, etc.