LocationLos Angeles HotelFrom sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.Job DescriptionSet up assigned tables, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Hotel specifications and group requirements, courteously and efficiently. Take beverage orders and collect payments where specified. Maintain cleanliness and condition of the work areas and equipment. Responsibilities
Maintain complete knowledge of service requirements for assigned function:
Pre-function side-work.
Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
Particular characteristics/description of wines/champagne ordered.
Prices for specified bar selections on cash bars.
Station assignment and table set-up.
Group name, type of function and expected attendance.
Scheduled hours of service.
Special requests/arrangements.
Order of service, traffic flow in room.
I.P.'s.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
Maintain complete knowledge and comply with all departmental policies and service procedures.
Complete pre-function side-work:
Check quality and amount of all stock and supplies using checklist.
Requisition all necessary supplies and transport from storeroom to service area.
Fold napkins, set linen/skirting on tables.
Set tables according to service standards.
Set up all condiments (butter, jellies, cream and juices) and beverages (non-alcoholic) according to service standards.
Ensure a sufficient supply of all silverware, glassware and chinaware for service.
Prepare all cold food items (cereals, fruits and salads) as assigned by the supervisor.
Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
Set up side station as assigned by supervisor.
Greet guests as they arrive and assist them with seating at tables.
Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
Record the order of guest following departmental service procedures.
Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
Open and serve wine/champagne bottles in accordance with departmental standards and function requirements.
Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints by using the Power of One and ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Clear each course following procedures laid down in departmental manual.
Remove all tabletop items, linen and equipment from the function room as designated by function requirements and in accordance with departmental standards.
Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards.
Complete closing side duties:
Properly store all reusable goods.
Breakdown all goods as specified in departmental standards.
Clean all equipment as assigned.
Restock items for next service.
Remove all dirty linen and transport to Laundry.
Marry and stock all condiments.
Secure storage areas.
Maintain cleanliness and organization of all work and storage areas throughout shift.
Adhere to payment, cash handling and credit policies/procedures.
And other assigned duties
Qualifications
Minimum of 21 years of age to serve alcoholic beverages.
One (1) year experience as a Restaurant or Banquet Food Server.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
Ability to compute basic mathematical calculations.
Must be Tips, LEAD, Care (or equivalent) certified.
Must be able to attain a valid California Food Handler certification upon hire if not already certified.
Ability to lift trays weighing up to 50 lbs.
Job LocationsUS-CA-Los AngelesPosted Date3 hours ago(6/18/2024 5:59 PM)Requisition ID 2024-111378 of Openings 1Category (Portal Searching) Food & Beverage