We are looking for a creative and entrepreneurial product leader to develop products and services that drive innovation and growth for our Post Purchase products within Visa Acceptance Solutions. As the Director of Product, Post Purchase Intelligence you will provide strategic guidance and leadership for the product team within Acceptance Solutions to ensure tight linkages across product priorities, market, and customer requirements for the entire Post disputes products. You will collaborate with cross functional stakeholders including Visa technology teams, regional solutions teams, customer service, relationship management and sales teams to jointly leverage our respective strengths and introduce innovative post purchase product solutions in a timely fashion. You should possess knowledge of both established and emerging payments and post payment flows and the solutions utilized by merchants, resellers, enablement partners and issuers. You will have a vision for conceptualizing and developing innovative solutions that simultaneously address deep customer challenges, surpass current market offerings, and advance Visa’s business strategy. Dedication to championing the voice of the customer and delivering pioneering solutions utilizing cutting-edge payment technology is a must. You should have a track record of successfully launching global products, from ideation to implementation, with a focus on automation.  As part of your role, you will operate in a matrixed environment, requiring the ability to communicate persuasively through both written and verbal means to align stakeholders and executives on business cases and objectives. This role is based in Foster City or Los Angeles and reports to the VP, Global Head of Post Purchase Products, at Visa Acceptance Solutions. Responsibilities: Own the overall strategy and roadmap for Visa’s post purchase intelligence product suite and experiences including stakeholder collaboration, product requirements, and new product introduction.Identify and implement strategies to drive usage and growth for Post purchase AI Product Suite.
Build buy-in from senior executives and key stakeholders with persuasive storytelling that brings to life the customer need, business value proposition, and revenue opportunity. Create an environment that fosters a continuous focus on customer and market needs, creative thinking, experimentation, and learning.
Use metrics-driven approach to test new hypothesis and product initiatives. Encourage teams to pursue bold ideas and be fearless to fail fast and develop alternate solutions when necessary.
Enable and empower a team to drive product decisions based on product discovery, insights, and customer journeys. Make time/functionality tradeoffs
quickly and ensure consistent execution of product plans that result in on-time and on-budget product delivery, partner with Technology to execute on a global roadmap and ensure prompt responses to urgent issues that are client and revenue impacting.
Gain a comprehensive understanding of the diverse range of products and solutions that Visa provides to its clients and partners such as
merchants, banks, fintechs, and big-techs. Collaborate with security, privacy, and governance teams to ensure that the products developed comply with relevant policies, standards, and regulations. Develop a deep understanding of customer requirements and generative AI capabilities, and partner with cross functional teams to define market opportunities and influence roadmap priorities. Stay updated with the latest developments in AI and machine learning technologies to provide informed support to the team. Create and execute the partnership strategies and go-to-market plans for product launches and releases.
Collaborate with relationship management, business operations and sales leaders to learn about their market needs and leverage insights, trends, and payment experiences from different regions in developing new solutions.Locations: Los Angeles, CA or Foster City, CAThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs