Customer Service Representative

Description We are in search of a Customer Service Representative to join our team in Los Angeles, California. This role is vital in the event management industry, where you will be the primary point of contact for conference attendees, exhibitors, and partners. This role offers a short-term contract employment opportunity.Responsibilities: Assist conference attendees with registration, check-in, and inquiries regarding the event schedule, sessions, or logistics. Provide support to exhibitors and sponsors, addressing their needs, facilitating booth setups, and ensuring a seamless experience. Staff the information desk, answering questions, providing directions, and distributing materials such as programs, maps, and other event-related information. Address and resolve attendee and exhibitor concerns, including ticketing issues, misplaced badges, and other on-site problems. Gather feedback from attendees and exhibitors to identify areas for improvement and ensure continual enhancement of our services. Maintain open and clear communication with event organizers and other team members to ensure a coordinated effort in providing excellent customer service. Be prepared to handle emergencies or critical situations with composure and professionalism, following established protocols. Maintain accurate records of customer interactions, feedback, and any incidents that may arise during the event.Requirements Prior experience in a customer service role is preferred Exceptional communication skills, both verbal and written Ability to problem-solve and handle customer inquiries in a timely manner Proficiency in using customer relationship management (CRM) software Ability to work well in a team-oriented environment Strong organizational skills and attention to detail Ability to multitask and manage time effectively Ability to handle stressful situations and remain calm under pressure High school diploma or equivalent is required Willingness to learn and adapt to new technologies and systems Ability to work flexible hours, including evenings and weekends if required. ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .