Select Staffing has a great opportunity for a Customer Service Representatives within a manufacturing companies in the following Cities: Simi Valley and Chatsworth
Pay Ranges starting at $19.00 per hour up to $26.00 per hour.
Hours: 8am – 5:00pm
Monday to Friday
Temp to hire opportunity!
Job Description:
Answers incoming calls along with live chat inquiries and e-mails from distribution partners, field sales representatives along with end user customers. Responds to questions regarding product application, customer order status, product pricing and delivery timeframes. Responds to expedite requests and documents customer complaints. Acts as liaison between the customer and various internal departments. Maintains appropriate reference materials. Facilitates customer orders into ERP system and monitors EDI transactions. Works closely with Technical Support to ensure customer receives appropriate information. Maintains close working relationship with distributors and regional sales managers.
All customer contact with regards to order placement, price and delivery quotations, shipping schedules and general production information, troubleshooting fit issues, handling warranties and returns. Responsible for data entry. Must be able to follow up with and respond to customers verbally, by email, or Live Chat to answer any order-related questions or provide shipping status. Strong organizational skills and ability to multitask between multi-contact platforms. Monitor expedited orders and follow up on shipments for customer satisfaction. Comfortable with using computers and a basic understanding of software, and hardware. Adaptable to learning internal interfaces.
Skills Required:
Proficient in Microsoft Outlook, Word & Excel.
Must have excellent communication skills, both written and oral.
Must have excellent attention to detail and ability to multitask.
Must have good organizational skills.
Problem-solving skills.
Must have the ability to work proficiently within company ERP's.
Previous Work Experience:
1 to 5 years related work experience and/or on-the-job training.