Job description
A consumer goods company in El Monte, CA is looking for a Customer Service Representative to join their team. As a Customer Service Representative, CSR, the candidate will be responsible for helping e-commerce customers by providing product and service information and resolving technical issues in a fast-paced, team-oriented setting.
Schedule: ONSITE M-F 8:00 AM- 5:00 PM RESPONSIBILITIES
Manage a high volume of customer service calls, emails & voicemails
Take incoming calls from new and existing customers in a professional manner
Provide information to customers including verifying requests, answering questions, and offering assistance
Serve as a liaison between incoming calls to our Business Development Associates.
Identify and implement customer experience process improvements
Oversee the company's Amazon orders and return authorizations via phone or email.
Additional projects as required.
Requirements
Looking for a candidate with 2-5 years of related customer or client service experience.
Retail/Consumer products experience is ideal
Degree preferred, but not required
Comfortable interacting with people at all levels on the phone and in person