DTLA BMW is a seeking an Customer Service Representative for our Dealership
Primary Responsibilities:
Ensuring every guest receives excellent service by answering leads, setting appointments, greeting guests, demonstrating products, presenting lease and sale proposals, delivering vehicles, following up, possessing exceptional product knowledge and dedication to service.
Qualifications & Skills Required:
Excellent written and verbal communication skills.
Willingness and ability to learn and information required to become a product expert.
Ability to complete a workplan unsupervised.
Genuine concern and dedication to helping people.
A passion for cars.
Bachelor degree preferred.
Customer service or retail experience.
Willingness to take constructive criticism.
Job Description Daily Duties:
Use CRM workplan to make required number of outgoing customer contacts (calls & emails)
Follow prescribed guidelines when responding to internet leads.
Greet guests at the dealership
Conduct product presentations and demonstration drives.
Present sale or lease proposals to guests
Work with sales managers to finalize terms and conditions of purchase or lease
Deliver sold vehicles to guests
Conduct post purchase followup
Ensure high quality with every guest interaction
Assistant in setup and maintain of dealership display
Move and park vehicles
Attend, participate, and/or complete required training meetings/ courses.
Benefits:
Employees (and their families) are eligible for medical, dental, vision, short/long term disability and basic life/ AD&D insurance after 60 days of employment. Car Pros sponsors 80% of basic medical (Kaiser Permanente), dental and vision insurance for employees. Employees pay the additional cost for dependents and any voluntary elections.
Employees can enroll in company’s 401k plan after one year of service. Employees will accrual one-hour personal time off for every 30 hours worked.
Please reply to this email with any comments and your resume attached.
We look forward to meeting you!