MUST HAVE DEBT COLLECTION EXPERIENCE, PREFERABLY AUTO FINANCE DEBT COLLECTION
Who We Are
Quality Acceptance is a privately owned auto finance company specializing in the acquisition and servicing of sub-prime financing. Since 1998, we have worked directly with a network of franchised and independent automobile dealers throughout the country.
Your Role and Responsibilities
The demand for excellence among our staff members is high, creating a dynamic and exciting work environment. Top tier candidates have the hunger and will find the joy in excelling in a fast-paced environment. As a Collections Supervisor you will:
Work closely with customers to manage late payments and delinquent accounts
Work with management to resolve customer disputes
Prepare and develop work strategies and goals for collection team
Review, prepare and analyze various portfolio and department reports
Be responsible for achieving all daily, weekly, monthly performance goals & objectives as defined and set by management
Successfully build and maintain professional relationships with third-party collection vendors as well as with internal staff
Use skip tracing applications to locate delinquent accounts
Work with high technology systems and environment
Location and Shift Info
This position is based in Van Nuys, CA with an 8-hour shift schedule of Mon-Fri.
Compensation and Benefits
$65k - $95k per year, depending on experience
Monthly Bonuses
Medical, Dental, Vision Insurance
401(k) Plan w/ company match
Paid Time Off
Paid Holidays
Employee Referral Program
Casual Dress Friday
Paid Parking
Food Fridays!
No Weekend Shifts!
Experience and Position Requirements
At least 5+ years’ experience in collections (preferred in the auto finance industry)
Must be able to work in a high-volume environment with the ability to multitask.
Must have people, discretion, persuasion, and time management skills.
Working knowledge of internet and skip tracing applications (TLO, idicore, etc.)
Be an expert at negotiation and follow up
High School Diploma
Preferred Skills
Bilingual (Spanish/English preferred)
Experience w/ OMega and RDN a plus
Extensive experience in the auto finance industry